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G'day Muppet.....
Mate, I found that some dealers just have bad salesman & poor service & this immediately tells us the customer to throw up the red flag & not trust them with your business. It also comes down to how the customer approaches the whole thing. I watched one customer while I was paying my deposit, walk in & it looked & sounded like he was there to win a fight. He was arrogant, pushy & downright dismissive of the salesmanship questions on whether he had a trade in etc. From that example you could see why a dealer might not want to be nice to a customer. I really believe that if you walk in with a smile on the face, deposit in your wallet & reasonable negotiating ability the dealers will play.
I did have a bad experience at a dealer in western Sydney. They had the best quote so in the end won my business for a 125tdi. Paid the deposit & waited, & waited. I had many options so my quote is not really relevant for you. I was advised weekly during the first six week my order had been allocated a slot & production would begin soon with a Dec 11 delivery. Well, after 7 weeks I received a call advising the car hadn't received a production slot & expected arrival was now March, April 12. Long story short, they literally sat on my order (with deposit) for 6 weeks. Needless to say I cancelled got my deposit back & walked away. I went back to Hornsby then Chatswood VW & luckily Chatswood had a cancelled V6 wagon order that had just arrived on the ship & was due at the dealer that week. Had all the options I originally wanted so after a rewarding chat with the dealer I jumped on it.
Overall, Chatswood & Hornsby were both very good to deal with when I was originally deciding on the dealer to go with. I would recommend them both but it is subjective really as we all have differing situations, opinions & ways of approaching dealers. Just be happy, carry a deposit (incentive for the dealer) & enjoy. Oh, & go towards the end of a month or end of financial year.
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