No reverse in R36 DSG

[barnso]

Hey all, I just picked up my 2010 R36 Passat sedan today. All is going great, love the car and it's a nice upgrade from my old manual Audi A3 Quattro.

I was parking it at the shopping centre today when I tried to reverse in to a parking spot. I shifted in to Reverse, but nothing - it felt like it was in neutral.

I noticed the dash (MFD) wasn't showing any gear whatsoever being selected. I put it in drive and drove off fine, but still showing no gear selected. I stopped, put it in P, then back in to R and still no reverse. Once I turned the car off and on again it was fine, and has been fine since.

Is this normal behaviour? Perhaps (being used to manual) I didn't let the car come to a complete stop when I first shifted from D to R, and maybe the DSG went in to safe mode?

[greg32]

It maybe worth seeing if there are any faults recorded on the gearbox computer. You will need a cable and computer to do this. Welcome to the forum and hopefully, this is just a one off brain snap. I would be happy to connect up to check for faults, but I am in Orange NSW. There should be someone local with a HEXCAN cable and laptop willing to help you.
Cheers Greg

[Deadpool]

There's plenty of people in Melbourne that would be willing to help you out with a scan, myself included. Just tell us which side you're from. :p

[barnso]

Thanks all, I'll follow the advice and get it scanned. I'm located in the East - Glen Iris to be precise.

I'm going to try and book it in for a 60,000km service shortly which I'm sure they can do a scan then and there, however if someone is free over the next couple of days to do a scan I'll happily supply a six-pack of your beverage of choice!

[WazR36]

Hey all, I just picked up my 2010 R36 Passat sedan today. All is going great, love the car and it's a nice upgrade from my old manual Audi A3 Quattro.

I was parking it at the shopping centre today when I tried to reverse in to a parking spot. I shifted in to Reverse, but nothing - it felt like it was in neutral.

I noticed the dash (MFD) wasn't showing any gear whatsoever being selected. I put it in drive and drove off fine, but still showing no gear selected. I stopped, put it in P, then back in to R and still no reverse. Once I turned the car off and on again it was fine, and has been fine since.

Is this normal behaviour? Perhaps (being used to manual) I didn't let the car come to a complete stop when I first shifted from D to R, and maybe the DSG went in to safe mode?

was it a dealer used car? personally i would try to sort it out asap so that if there is a major problem you are covered under the 3 month statutory warranty, assuming it was a dealer. i would take it to VW and get them to look at it and if there is a problem get it in writing and take it back to the car dealer you got it from. if a private sale then you're out of luck there.

if in the event that it was simply a loose connection and didn't register that it was in reverse (for your sake i have my fingers crossed for you) then be rest assured that the 60,000kms service will include the DSG service. this makes it a bit more expensive but then you will know that you have a nicely serviced gearbox for the future.

[unrealshots]

Thanks all, I'll follow the advice and get it scanned. I'm located in the East - Glen Iris to be precise.

I'm going to try and book it in for a 60,000km service shortly which I'm sure they can do a scan then and there, however if someone is free over the next couple of days to do a scan I'll happily supply a six-pack of your beverage of choice!

Can't recommend Burwin Commercial highly enough for servicing... Week worth the little extra distance for the customer service and attention to detail!

Sent from my GT-I9505 using Tapatalk

[wai]

There are a couple of things.

First, you cannot "ride the brake" as having your foot on the brake will disengage the clutches.

Next, there is a delay of around 1/2 a second or more from lifting your foot off the brake to the point where the clutch starts to try and engage.

It is best if you have a conventional hand brake, as you can then use it as you would a manual. If you have the electric brake, then it becomes a little more touchy.

By all means get it checked out, but it is technique that is different when it comes to a DSG.

[barnso]

Thanks guys, haven't had a chance to have it scanned yet but it's going in for the 60,000km DSG service this week so I'll get them to give it a thorough check.

I haven't had the issue happen again. I strongly believe it was because the car was still creeping forward when I changed to reverse and it subsequently went in to a 'false nuetral'.

This is my first 'automatic', albeit DSG. I've always driven manual so I guess it'll take a bit to get used to. All-in-all it hasn't missed a beat since this issue. Touch wood

Thanks all for your help!