Volkswagen Fanatic
Well today was pickup day. A few issues though! (NOW EDITED WITH OUTCOMES)
1. They "forgot" to spec Dynaudio in the order - dealer paying for equivalent system
2. The sat nav is currently inoperative - fixed itself after 3 hours
3. There is a real rough pickup in 1st or reverse on first moving off (with or without autohold on) - going to see if this improves by 1000km
4. No nav DVD in sight... - now supplied
5. They charged me for the USB cable that is supposed to come included with the MDI device that is installed (after first telling me that MDI wasn't fitted as it was on back order, until I said "it's a factory fit" and they had another look and found it - they waited until I arrived to pickup to tell me that?!?!) - charge removed
6. They hadn't got me an iPod cable despite me having asked multiple times in writing over the last 2 months - iPod cable supplied to me free of charge
At this stage they are promising to rectify everything (including retro-fitting Dynaudio by ordering a new car with it and swapping it all over!)
Anyone else had such an interesting start to the ownership experience?
The car itself - apart from the rough first moving in 1st or R, a wonderful drive. Sounds just fantastic... that exhaust note... ahhh!!! Feels well put together, and so far am very impressed with it. As for the dealer, well... we'll see how they go resolving the issues I guess.
Last edited by Swallowtail; 06-07-2009 at 04:58 PM.
Dub Crazy
VWwA Super Moderator
That's a fair list of errors, getting another one in to rob parts off is pretty extreme on their part. So I'd personally give them some kudos for doing that.
Get some miles under it's belt and I am sure it'll help you forget, a bit. Don't drive anywhere you don't know until that DVD shows up
Gavin
Volkswagen Fanatic
I told you about that dealer swallows
Volkswagen Fanatic
LOL... thanks Shane... I'm going to go by tomorrow and see if they sort some of them out. WOuld be good to at least get an operative sat nav.
PS sorry didn't call you earlier, had a busy evening. Will chat over next couple of days.
Volkswagen Fanatic
if i can help let me know.
Volkswagen Fan
Don't tell me it was Austral.
That's who I have my order with!
Volkswagen Fanatic
Originally Posted by Luminary
LOL......
Volkswagenist
Cheers to them for officially earning a spot in the Darwin Awards.
LOL......
One word: And it's not Delfin.
Don't.
I'm not going to say anything negative about them of course (as I don't want to be defamatory). But they're not the only VW dealership in driving range...
Last edited by maca; 30-06-2009 at 11:43 PM.
2002 Volkswagen Bora V5 - 2007 Mazda 3 GT - 1998 Ford Contour Sport - 2010 Volkswagen Jetta 2.0T - 2013 Volkswagen Passat 130TDI - 2015 Ford Escape 1.5 - 2016 Subaru WRX - 2018 Volkswagen Golf R Wolfsburg Wagon
Volkswagen Fan
Swallowtail,
Tell the Stealer that no refund is needed...just that they have to order your correct spec'd car again, double check it at every stage until it arrives at their doors and in the mean time, you'll be using the R36 you've got now till they deliver your CORRECT car!!
Mate, i hope they sort this shyte out for you.
Good luck.
Cheers,
Jayse.
The Fräulein: Black .:R36 Wagon...all boxes ticked!!
The German Mistress: 2001 Black B5 A4 1.8T
Volkswagen Fanatic
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