Followed closely by an 'oh *****' moment, no doubt?
This is the emergency key inside the 'cartridge', right?How do I get the doors to unlock if the plastic key would not work ?
It could be that the lock mechanism is broken, or the key is the wrong one for the lock - most modern door lock mechanisms are designed to freewheel if the wrong key is used.
Being a 2010, it'll still be under warranty, and if it's an Australian one, it should have VW Roadside Assist membership as well. I'd be ringing them for assistance.
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