DSG snatchy on take-off

[Marakai]

According to a post on German Passat forum, it's a known problem in some vehicles ("monday car problems" as they call them) and can be repaired under warranty - they put in a new transmission.

(DSG Getriebe schaltet ruppig : VW Passat B7 for those who read German)

[wind]

(DSG Getriebe schaltet ruppig : VW Passat B7 for those who read German)

Google Translate is your (sometimes hilarious) friend: link to automatic English translation of German page in Marakai's link

[wai]

Apparently, the road test guy then drove the car with a VW tecnician and to cut a long story short, they say the clunking sound on takeoff is to do with the auto-hold function and is 'normal'.

Sadly, this is a "normal" or "standard" response from VW.

One other thing. The guy who was a VW technician; did he provide you with some sort of ID or did he issue you with a formal report? They are supposed to.

It is not uncommon for someone from the dealership to pose as a VW technician just to deal with a "difficult" customer. I have been on training courses that teach this technique. After all, you are hardly going to argue with someone who is a VW technician are you.

You have attempted to resolve the matter with the manufacturer (or their representative), so refer the matter to the ACCC. It is the only way that VW will be held to account.

[Umai Naa!!]

Seriously?

Technicians don't wear suits or skirts like the admin/management stuff. They're pretty easy to spot, with their slightly grubby appearance...

[wai]

Seriously?

Technicians don't wear suits or skirts like the admin/management stuff. They're pretty easy to spot, with their slightly grubby appearance...

Yes. Trust me, dealers are masters at playing "good cop, bad cop". They pull it when you are trying to negotiate a price and they pull it when you have a complaint. I have had someone introduced to me as the senior service manager previously and when it went a level above the dealer, the senior service manager was not one; just one of the other CSRs. I have even had a general office hand introduced as a senior sales manager (who happened to be in on his day off to help out) to push the price of a car alarm up.

It is nothing for a service department to pull someone off the workshop floor and ask them to pose as a VW technician.

Ultimately it is the vehicle owner who wants to have something rectified under warranty, and the manufacturer (through the dealer) who wants to avoid paying for a repair. The moment you met your guard down, you will get caught.

[Umai Naa!!]

The person on the workshop floor is most likely a VW technician.

[wai]

The person on the workshop floor is most likely a VW technician.

In the case of a disputed warranty claim, a VW technician is someone from VW and not the dealership.

[Umai Naa!!]

Ah, no.

That'd be the area rep that looks after that sort of thing.

The technician is the guy/girl that performs maintenance, repairs and diagnosis at dealership level.

[Marakai]

Google Translate is your (sometimes hilarious) friend: link to automatic English translation of German page in Marakai's link

"My (1.8 TSI DSG-7). Starting today 2 days in the shop because of jerky / rupfender clutch Above all, the gear change from 1 in the 2nd made in part with stuttering / rattling like a slipping clutch. According to my the problem is known in VW us there for a repair kit. It has the complete gearbox to be expanded."

That gave me a good chuckle, but it does capture the essence. Some explanation/clarification:

"rupfen" is a slang/dialect word for "snatching".
When you see the somewhat strange seeming "my <smiley face>" or "your <smiley face>" it's actually a common wordplay on the forums: derived from the equally common phrase used by advertisers and marketers to "fragen Sie Ihren freundlichen Haendler" (ask your friendly dealer), it became shortened to simply use "Freundlichen" (the friendly one) as the slang term for the nearest dealer or service, which inevitably got shortened from "friendly" to the smiley emoticon.
Finally, "the problem is known in VW us there for a repair kit" should read "the problem is known at VW as there is a repair kit".
And instead of some miraculous "expansion" of the gearbox, it should be "they swap out the complete transmission (or at least the gearbox)".

HTH!