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Thread: Any one ordered an R36 had their car delayed?

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Dr Block Any one ordered an R36 had... 14-03-2010, 11:28 AM
tryingavw you're not the first or the... 14-03-2010, 11:32 AM
Dr Block I guess because my last car... 14-03-2010, 11:37 AM
tryingavw true- you will not get the... 14-03-2010, 11:56 AM
gregozedobe This is why I (and a lot of... 14-03-2010, 04:53 PM
kiwiklogg I've had my R36 wagon delayed... 14-03-2010, 04:39 PM
Dr Block At least then it's not some... 14-03-2010, 08:58 PM
Dr Block I've emailed VWA about my... 19-03-2010, 08:58 PM
ReflexR36 I really don't like hearing... 15-03-2010, 09:41 AM
Dr Block Yes,I can't help but feel a... 19-03-2010, 09:00 PM
Jayse Dr. Block, I think the... 15-03-2010, 10:13 AM
Dr Block Hi Jayse, Yes,it does seem... 19-03-2010, 09:06 PM
Rthirsty6 My car was delivered late by... 18-03-2010, 04:36 PM
Dr Block The delivery date was... 19-03-2010, 09:15 PM
theplanner I had a similar experience a... 18-03-2010, 10:24 PM
Dr Block That's a concern for me as... 19-03-2010, 09:18 PM
ur85q I had trouble with my order... 20-03-2010, 07:30 AM
tryingavw The difference here is that... 20-03-2010, 04:35 PM
Dr Block I'm hearing you... 20-03-2010, 05:32 PM
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  1. #1
    Join Date
    Dec 2009
    Location
    Blacktown,NSW
    Posts
    165
    Users Country Flag

    Any one ordered an R36 had their car delayed?

    Hello All,

    I ordered an R36 Wagon in Biscay Blue in Nov09.Delivery was too be 22Mar10.
    Optioned the car up with satnav,bluetooth,dynaudio,sunroof,auto tailgate and adaptive cruise control.

    The vehicle has been ordered through Private Fleet and was happy with the price/deal they achieved for me. Private Fleet have stayed in regular contact advising that the delivery date was on track as per advice. I received an email last Wednesday advising that the 22Mar10 was still good. I'd even received a call from the dealers aftermarket department asking if I required window tinting for my car on the same day! Was starting to salivate at the prospect of getting behind the wheel of my new car.

    Later that same day, received another email from them advising that there was now a problem and that delivery wouldn't be until the end of May10, this was based on information they'd just received from the dealer (based in south western Sydney).

    I then received a phonecall from the dealership in question advising that my car hadn't even been built yet!!! Apparently, there was a shortage of V6 engines at VW in Europe and production was now way behind, hence the revised delivery date. I informed the dealership that as far as I and the brokerage knew, we were still looking at 22Mar10 for delivery and as such, had just sold my car. I enquired as to a loan car until mine arrived and was flatly refused on the spot (great customer service,NOT!). I said that I didn't expect a R36 for a loan car that a Polo would be fine as I require a car to carry out my job, still no dice

    Has anyone else who was expecting delivery of a V6 engined VW around the same time as me been advised that their car is now delayed till end of May as well?

    I'd be interested to know if anyone had heard or read anything about a V6 engine shortage hitting production?

    All in all, as a first time VW owner, this has left a very sour taste and truly brought into question the commitment of VW Australia to good customer service.

    Cheers,

    Dr Block
    Last edited by Dr Block; 15-03-2010 at 09:30 AM.

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