Soooooo, thought I would try an alternate Dealer after my less than ideal (purchase and Service) experiences with the Dealer I bought my Passat from. Last week I went to the new VW Dealer at Kedron and had my 12 months service and decided to get a wheel alignment done whilst I was there.

What was meant to take 2hours turned into two days, 3 wheels where damaged (1 really bad) and the wheel alignment was outsourced cause the service team couldnt do it and/or their wheel alignment machine broke down.

When I finally picked the car up on the second day the inside was covered in greasy finger prints and I insisted that the really damaged wheel was repaired. After essentially been called a liar, they agreed. I picked up the repaired wheel yesterday, and whilst it doesnt look like the others, its as good as its going to be - using it as a spare.

I will not be returning to this dealer....I dont know why this dealer cant treat their customers cars with respect and courtesy. I accept its not a $150k car, but as a customer I still expect my car to be returned to me without being covered in greasy fingerprints and without damage.

Are there any non VW Branded Businesses in Brisbane who are authorised Service Agents for VW?