From my experiences and even other people i know that've had VW recalll issues.. theyll try and weasel out of anything unless you nail them.. like literally they will shift blame to onto anyone and anything except themself and try and extract any money if they can.
So incase they do.. you make 1 call to ombudsman with that document and ull be fine.
Its really just a message to anyone on this forum whos had issues with them not to roll over and take it up the arse like they would like u to
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