Discover Pro 9.2" Infotainment with lines down the display

[DreamensioN]

I thought I'd start another thread for this just as an FYI.

You may have seen my other gearbox thread here. While the car was in I asked to get another issue looked at. It happened several weeks before the gearbox let go.

I noticed 2 thin vertical lines down my infotainment screen about 2 inches apart. There was no lead up to it happening. Just one day I turned the car on and they were there. It was only really noticeable with a bright background (like Google maps). It basically looked like a column or two of dead pixels running top to bottom. I was going to mention it at my next service but I figured since the car was already in - they could look at it.

Quick internet search suggests this is a common issue with the 9.2" discover pro entertainment units in all VW's that have them.

My service sheet says they needed to replace the "screen", but I actually think they replaced the entire unit. Anyway the total cost including GST for the head unit was $1949.

Luckily this was also covered by my "extended warranty". Just another thing to keep in mind if this happens to you.

[rjt86]

I thought I'd start another thread for this just as an FYI.

You may have seen my other gearbox thread here. While the car was in I asked to get another issue looked at. It happened several weeks before the gearbox let go.

I noticed 2 thin vertical lines down my infotainment screen about 2 inches apart. There was no lead up to it happening. Just one day I turned the car on and they were there. It was only really noticeable with a bright background (like Google maps). It basically looked like a column or two of dead pixels running top to bottom. I was going to mention it at my next service but I figured since the car was already in - they could look at it.

Quick internet search suggests this is a common issue with the 9.2" discover pro entertainment units in all VW's that have them.

My service sheet says they needed to replace the "screen", but I actually think they replaced the entire unit. Anyway the total cost including GST for the head unit was $1949.

Luckily this was also covered by my "extended warranty". Just another thing to keep in mind if this happens to you.

I had mine replaced 2 weeks ago for this same issue, all under warranty thankfully.

I’m subscribed to updates about your gearbox fault if they will tell you what’s specifically caused it, as I’ll be going stage 3 in my Arteon soon and want to be sure it will hold up.

[Vedi]

VW replaced my screen at the first 1 year service (around mid 2019) due to a couple of lines, I didn't even notice it had any.

I think they mentioned they replaced the entire unit also.

I had assumed it was a random issue at the time, but maybe they were keeping an eye out for it.

[kamold]

Below hardware version 51 these screens are notorious for having premature failures.

[Mr_206]

I had this during my warranty period and it was replaced! Common fault

[Golf Girl]

Just adding myself to the list of Arteon's that needed their infotainment replaced because of the 2 lines.

My car is out of warranty (stupid 3 years) but VW have agreed to cover it under warranty as a goodwill gesture.

[DreamensioN]

Just adding myself to the list of Arteon's that needed their infotainment replaced because of the 2 lines.

My car is out of warranty (stupid 3 years) but VW have agreed to cover it under warranty as a goodwill gesture.

Good to hear! The customer service coming from VW (Australia, at least) seems to continue to be very good.