Arteon sunroof rattle horror story

[doc_777]

Correct but ACCC have no power to compel the manufacturer. VW have failed to respond to my letter of demand and want to try to cost me money by getting me to take it to QCAT. At least QCAT can award costs in my favour for legal fees. Seriously, VW are disgraceful.

ACL talks about the relationship between you and the seller. And ACCC are not part of this (they 'own' the legislation but that's all) - that's why you speak with your consumer protection agency in your home state/territory (which if it's not the same as where you bought the vehicle adds in all kinds of complexity in my understanding).

Anyway, best of luck, hope you get a resolution that satisfies you.

[Spacecadet]

Thanks. It’s been a nightmare. They are still holding onto their story that they have fulfilled their requirements under the warranty.


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[Spacecadet]

**POSITIVE UPDATE:**
VW formally said no after my letter of demand via legal team. I contacted a well-known motoring journalist and he made inquiries. Magically they have now offered conditional approval for a refund. About time. Oh, and the sunroof rattle is back (not as bad, but it's back). BMW M340i Xdrive here we come.

[genebaby]

Wow, the things you need to do.

[AdrianR]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

[Spacecadet]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

Thanks. It was horrific.
Sorted now with a full refund.


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[Hillbilly]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

HA ha Same **** different bucket and the Sunroof parts will probably be identical to the VW. Would never have a sunroof. In fact I got a new vehicle off the truck because it didnt have one whereas I would have had to wait to get a sunroof one LOL

[StefanVXR8]

Glad you got it sorted. I had a similar story with Citroen in the UK when I lived there, I bought a brand new Citroen DS3 Racing in 2011, it was great until I reached 1,000 miles and then it started to hesitate and misfire badly. Over the next 5 months it spent almost 4 of them in the dealer, the problem was diagnosed as too much oil getting back in via the engine rebreather system and it was gumming everything up.

I even highlighted that on the same engine in the Peugeot RCZ had the rebreather intake capped off and asked them to try the same but they refused. They wanted to replace the engine and the dealer let slip they were on back order as 3 other cars were also waiting for new engines which wasn't a good sign given that there were only a few hundred on a limited availability in the UK! I went down the route of rejection under UK Consumer Law and finally after 6 months they replaced it with another brand new one.

When that one got to 1,000 miles..... yep, same issue! I then spent another 2 months battling for a full refund of the purchase price and that was an absolute uphill battle until I also involved a journalist from Auto Express magazine who ran the story, very quickly thereafter I got a full refund.