Arteon sunroof rattle horror story

[Spacecadet]

UPDATE:
Received the car back on Friday. They called me at 2pm after 4 months of having my car and said I need to come and pick it up or I will be charged for rental car fees. I had just finished working an evening and on-call in an emergency department and had been called in to see a cardiac emergency. I spoke to my lawyer and decided to pick up the car since we will not play games with this. The sunroof is fixed but there are now new issues (of course).

We have sent a letter of demand to VW Australia and they have not even done us the courtesy of a reply...this sure won't look good at QCAT. Those ****ers seriously deserve to never have any of my money ever again. We have asked for a full refund and consumer law is pretty clear that I am entitled to that. It remains to be seen if VW want to put this in front of a magistrate at QCAT and have costs awarded against them. Here is the new damage to the car:

- Damaged steering wheel
- Rear headrests with a permanent imprints of the rectangular metal openings under the rear seats (exposed when you take the rear seats off) from having the head rests pressing against this for 4 months folded over).
- Rusting bolts on the rear hatch (may be unrelated but WTF).
- Missing side airbag cover.
- Had finger prints and crap all over it but I cleaned that up (probably should have left it).

I can't believe that VW wants to keep this going and test the legal process when it is black and white they have breached Australian Consumer Law. Regardless whether or not the car gets fixed perfectly I still want my money back and will demand that I receive the protections available to me under the law. VW don't seem to get that I am the kind of person to never back down.







I don’t wear a ring. This looks like someone tried to clean it with their fingernail.

[Spacecadet]

**POSITIVE UPDATE:**
VW formally said no after my letter of demand via legal team. I contacted a well-known motoring journalist and he made inquiries. Magically they have now offered conditional approval for a refund. About time. Oh, and the sunroof rattle is back (not as bad, but it's back). BMW M340i Xdrive here we come.

[Spacecadet]

Thanks. It’s been a nightmare. They are still holding onto their story that they have fulfilled their requirements under the warranty.


Sent from my iPhone using Tapatalk

[genebaby]

Wow, the things you need to do.

[AdrianR]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

[Spacecadet]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

Thanks. It was horrific.
Sorted now with a full refund.


Sent from my iPhone using Tapatalk

[Guest001]

Thanks for this insight into VW's crap customer support. I was about to purchase a S/H Arteon shooting brake with low KM and the sunroof. Well, not now thanks. I will go shopping for a Skoda instead after I research their customer service. I hope you get the support at QCat you need. So you can be happy in the knowledge that you have put off one VW purchase.

HA ha Same **** different bucket and the Sunroof parts will probably be identical to the VW. Would never have a sunroof. In fact I got a new vehicle off the truck because it didnt have one whereas I would have had to wait to get a sunroof one LOL

[StefanVXR8]

Glad you got it sorted. I had a similar story with Citroen in the UK when I lived there, I bought a brand new Citroen DS3 Racing in 2011, it was great until I reached 1,000 miles and then it started to hesitate and misfire badly. Over the next 5 months it spent almost 4 of them in the dealer, the problem was diagnosed as too much oil getting back in via the engine rebreather system and it was gumming everything up.

I even highlighted that on the same engine in the Peugeot RCZ had the rebreather intake capped off and asked them to try the same but they refused. They wanted to replace the engine and the dealer let slip they were on back order as 3 other cars were also waiting for new engines which wasn't a good sign given that there were only a few hundred on a limited availability in the UK! I went down the route of rejection under UK Consumer Law and finally after 6 months they replaced it with another brand new one.

When that one got to 1,000 miles..... yep, same issue! I then spent another 2 months battling for a full refund of the purchase price and that was an absolute uphill battle until I also involved a journalist from Auto Express magazine who ran the story, very quickly thereafter I got a full refund.