Arteon sound system issue

[hellbuster]

Hi all, I've got the Dynaudio sound system on mine and recently the rear passenger side speaker has started distorting/crackling. Called VW and they said it will cost $180 for a diagnosis, which will be waived off if the issue is covered by the warranty. If not I'll have to pay for the diagnosis and whatever is going to cost me to replace the speaker.

Has anyone had this issue? Trying to figure out if it will be covered by the warranty or will I have to cop a hefty bill

[DreamensioN]

Hi all, I've got the Dynaudio sound system on mine and recently the rear passenger side speaker has started distorting/crackling. Called VW and they said it will cost $180 for a diagnosis, which will be waived off if the issue is covered by the warranty. If not I'll have to pay for the diagnosis and whatever is going to cost me to replace the speaker.

Has anyone had this issue? Trying to figure out if it will be covered by the warranty or will I have to cop a hefty bill

I would have thought that should be covered by warranty.

I haven't had the issue - but if you isolate the sound just to that speaker, does it make the noise regardless of volume/music style?

[hellbuster]

I would have thought that should be covered by warranty.

I haven't had the issue - but if you isolate the sound just to that speaker, does it make the noise regardless of volume/music style?

Yes, it does. And I am not talking about songs with heavy bass notes either.


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[Buzy_Robot]

I must say I'm gobsmacked at the cheek of the VW dealership wanting to charge for a diagnosis etc. and putting you through this nonsense as the car is under warranty. Try another VW dealer would be my advice.

Ten years ago I owned a second gen Mazda6 and it developed the same speaker problem as described by you. Werribee Mazda replaced it under warranty no questions asked. I just had to wait two weeks for the new speaker to arrive. Too easy!

[hellbuster]

I must say I'm gobsmacked at the cheek of the VW dealership wanting to charge for a diagnosis etc. and putting you through this nonsense as the car is under warranty. Try another VW dealer would be my advice.

Ten years ago I owned a second gen Mazda6 and it developed the same speaker problem as described by you. Werribee Mazda replaced it under warranty no questions asked. I just had to wait two weeks for the new speaker to arrive. Too easy!

Thanks Buzy_Robot. I guess Werribee Mazda and Werribee VW would be totally different They are the ones who wants to charge for the diagnosis.


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[DreamensioN]

Yes, it does. And I am not talking about songs with heavy bass notes either.


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100% a warranty issue. It's either a cracked speaker diaphragm, or possibly a bad connection/wiring. Neither of which are your problem if the car is under warranty.

[Buzy_Robot]

Thanks Buzy_Robot. I guess Werribee Mazda and Werribee VW would be totally different They are the ones who wants to charge for the diagnosis.


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Well, the 206TSI Passat I purchased 3 years ago from Werribee Volkswagen (called Gateway Volkswagen now, I believe) developed a leaky washer bottle and deformed driver seat base and both were replaced free of charge under warranty by them. Not sure why they are playing hard ball now. If they won't budge try another dealer and/or contact VW Australia directly.

[hellbuster]

Thanks guys. Well, the 45k sevice is coming up. I will book it in for the service and speaker issue altogether.


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[hellbuster]

Just an update on this. Geelong VW checked the speakers out and rear left speaker(s) have been ordered. Although it would take 3-4 weeks to arrive

Question, is it normal that the rear speakers have a lesser output compared to the front speakers?

[DreamensioN]

Just an update on this. Geelong VW checked the speakers out and rear left speaker(s) have been ordered. Although it would take 3-4 weeks to arrive

Question, is it normal that the rear speakers have a lesser output compared to the front speakers?

But they're replacing it under warranty?

And yep - I'm pretty sure it is normal for front & rear speakers to be different wattages. It all depends how the sound system has been setup. I've had cars where the larger speakers were in the back, and vice versa.