Originally Posted by
cmilenko
Yes it is true that the dealership can't determine what is the correct version for a particular car until they scan it.
A few points to note. I asked a few direct questions of my dealership, who I consider from my experience to be one of the better ones...
- do you check for the latest up to date software version when you pre-deliver a car (mine over 6 months from build to delivery) - NO
- do you check for the latest up to date software version when you carry out a 15K, 30K etc, service - NO
I was told they will only search for an update when a customer flags a problem, which in my opinion is wrong and shows poor customer service. You have a seat problem.....and not at any stage did I think that the dealership would not sort it out under a minor warranty item, even though they had no idea what 1941 would fix (I did tell them though
). Good luck!
Yes your answers from questions to the dealer are correct. They will only update IF there is a problem with the unit. Why would they waste time fixing something that isnt broke. Also sometimes latest isnt always best.
However if there is a problem they may not even have the software available. I have done over 30 things to my Tiguan and the dealer had to ask how they were done. Even managed one on a Passat that the dealer said was impossible. Some of the guys further down the food chain at the dealers sometimes know but arent allowed to tell you.
Also only have to go to the information screen to find the software version you have. Dont have to scan anything.
2021 Kamiq LE 110 , Moon White, BV cameras F & B
Mamba Ebike to replace Tiguan
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