Group Buy / EOI new generation DNS head units (RNS-510 alternative)

[woweriux]

I agree Sandy has been quite fair and reasonable. There is only so much anyone can do for AS incompetence. As far as my unit goes, I was one of the early batch users and so far with the latest firmware it is quite usable. I do not have any of these button issues so perhaps it's an isolated incident? Of course mine still has its misspellings and confusing settings but that is expected. And I still get the cold bug white screen but have plans to exchange it for a new unit. Being an international buyer I don't mind having to pay for return shipping especially since Sandy would cover half, so I don't consider myself screwed. And as far as finalized hardware goes, it seems that it was indeed finalized but they encountered an unforeseen issue wit the resistor - and have agreed to replace the units.

[kwalsh24]

Well, my radio has become more am embarrassment then anything, however my issue is what happens if the replacement unit suffers the same button related issue in the future with these firmware updates ? Its been a month now with a practically useless radio in my car.

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[DkN]

Well, my radio has become more am embarrassment then anything, however my issue is what happens if the replacement unit suffers the same button related issue in the future with these firmware updates ? Its been a month now with a practically useless radio in my car.

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I am confused by this issue myself as I have no idea why it's happening, and last I checked with the technician he said he never came across it either. He seems pretty certain that an MCU update can't break the hardware buttons so I will get onto him on 10 February to see if he has a solution. This is not a common occurrence and if it is a hardware issue then it would be an individual faulty unit. I would suggest that you just get a replacement now but it's your choice if you want to wait till I feel the unit is ready for release software-wise.

I understand the frustration levels here, but calm heads prevail. Sandy has been fair, in my mind, thus far. He did pay for half of the return shipping for my faulty unit, and has been prompt on all my communication. I am not thrilled with AS either, but it sounds like Sandy was misled as we were. NOW... with that said. If my replacement production unit arrives in a few weeks with a broken warranty seal, all hell is breaking loose. I really hope I am not disappointed. I know Sandy is working to ensure that we truly receive new units.

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You can be sure it won't be a refurbished unit. While I have been disappointed with Audiosources over certain issues I doubt they would even dream of pulling a stunt like that on me.

[LD_mart]

Any updates Sandy?

[DkN]

I will be receiving the latest firmware update in a couple of days. They are currently doing testing on the latest revision, and they claim that they have fixed my major concerns (being radio losing sound when car starts after the unit starts, SD / navigation memory conflict issues etc). Fingers crossed if that's true I can finally organise for delivery - will be revealed in the coming days.

[eplurbisunum]

Any updates?


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[DkN]

Please refer here:

DNS series head unit (new generation dual core RNS-510 alternative) - Page 14

Next week they are supposed to be rolling out the major update on the units leaving the factory but I'll try and get a better interim update in the meantime anyway.

[xxcynicxx]

Any tips for mailing mine back for replacement from the US? USPS states it is prohibited to mail this back to China through them. FedEx and UPS want over $140 to ship it back.

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[kwalsh24]

Hmm hope I don't have that issue here mind you I am in Canada, my worry is sending it back and it getting lost I'm transit then being without

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[moda]

Hmm hope I don't have that issue here mind you I am in Canada, my worry is sending it back and it getting lost I'm transit then being without

Sent from my S4 device via Tapatalk

Any tips for mailing mine back for replacement from the US? USPS states it is prohibited to mail this back to China through them. FedEx and UPS want over $140 to ship it back.

Sent from my SAMSUNG-SM-N900A using Tapatalk

Have you been asked to send it directly to China? As hotbmwm3 suggested, you'd need to request an RMA directly with AS if that was the case, I would have thought it would make more sense to send it back to Sandy in Aus (USPS should be able to do that fairly cheaply, i've had 60lb boxes posted back for not too much $$$). Though if Sandy has cleared it with AS it should be fine, surely you'd be able to get cheaper shipping than fedex/ups/dhl etc. I've noted previously, but I had to RMA a Eonon unit back to China, cost me $30 with AusPost and took 11 business days, but your USPS might be a bit different?

Any tips for mailing mine back for replacement from the US? USPS states it is prohibited to mail this back to China through them.

Returning Substandard Products To Your China Factory: In Another Lifetime, Brother. | China Law Blog

You need Audiosources written permission to allow the return to minimize any problems.

Remember Sandy is not Audiosources.

If it were me, I would return the goods to Sandy in Australia because you have a contract under Australian law with Sandy.

Australian consumer laws give consumers that purchase faulty products from North America the same protections as if they lived in Australia even though they live "overseas".

If it were me, I would return the product to Sandy today because he offered a money back guarantee if the software update did not fix the bugs.

He says he didn't offer it but he must have forgotten

In addition, the product is not fit for purpose it can be returned for a refund, and in 99% of cases that are heard by a tribunal or a court, shipping costs are NOT paid by the consumer, they are paid by the seller of the faulty goods.

If the guys in North America that have purchased the units that are unhappy with them are unsure of how to force Sandy to pay for all shipping costs contact me by private message, I am happy to lodge the paperwork and attend the hearing as your agent in the small claims tribunal at no cost.

You would just pay the tribunal the application cost

Details are here.....

| Victorian Civil and Administrative Tribunal

https://services.business.vic.gov.au...=2170&lic=2045

Please note, the additional $9 fee to support your application is not required because Sandy is not a registered business or company (in legal language a company is a 'body corporate', he is what is called a 'sole trader' because he operates as a person.

If anyone wants to have their shipping costs refunded in full I'm happy to help out for free, just send me a private message.

I don't like to see people screwed out of money because the seller doesn't understand his moral or legal obligations. This is Australia not China, and Sandy doesn't understand our legal system as it relates to commercial law.

I'm not a lawyer, I just studied contract law as a part of an undergraduate business degree that thousands of people do every year. But I can assure you Sandy will be asked to pay for ALL the shipping costs if the units are found by a tribunal to not be 'fit for purpose'.

On a practical level, I have no idea why Sandy would go through the stress and taking a day off work from his paid employment to appear before a tribunal.

Man, calm down. There is no reason to start throwing around silly ideas like taking Sandy to court/small claims etc.... that is a very last resort, and would only end up costing everyone more pain and anguish.

FWIW I also did various law subjects as part of my business/economics/engineering degrees, doesn't make me anywhere near close to a lawyer, and they also didn't cover much, not enough to get an indepth understanding of commercial law.

Contact a lawyer.

It's like someone (im thinking stereotypical ditzy american blondes haha) taking first year psychology as part of their arts degree and instantly thinking that that makes them a psychologist....