Group Buy / EOI new generation DNS head units (RNS-510 alternative)

[xxcynicxx]

Did it again this morning. Took 10min to start working right. No FM audio either. SD worked fine, except the whole unit was sluggish.

Sent from my SAMSUNG-SM-N900A using Tapatalk

[moda]

No love from the couriers today (DHL/Fedex/UPS/Startrack/Auspost/CouriersPlease usually turn up around 10-11am, 95% of the time). Bummer. Anyone heard from Sandy since he left?

[mipakr]

Did it again this morning. Took 10min to start working right. No FM audio either. SD worked fine, except the whole unit was sluggish.

Sent from my SAMSUNG-SM-N900A using Tapatalk

This is not good news. Especially with weather the past few days in the 20s and low teens (Fahrenheit) locally. I can't see firmware updates fixing this issue.

[kwalsh24]

no, that's a hardware issue, not a software issue, not good! Living in Canada means that this radio will be crap during the winter, which isnt acceptable for a $700+ dollar unit! I still havent had time to install the unit, but seeing what people are commenting on, just has me overall concerned. These arent bugs that can easily be fixed by a software update. I really hope the ANS unit that my dad is getting for Christmas isnt the same. That really wont be good.

Wonder what will happen if these units do go back for hardware changes? Reading what Raymond said about shipping quotes is insane, I won't be spending another cent on this unit. We shouldn't have to, even if it is a early batch. the issues being brought up by cold isn't a firmware issue, its a overall hardware malfunction due to climate conditions, which shouldn't be existing if AS wants to have a quality product around the world.

I have a 3 year old 900 dollar laptop that works wonders in the cold/climate changes, why wont these 700+ RADIOS ?

[kwalsh24]

Wow, wish that posting was made long ago, hearing that will make me think we won't even see a refund from these units if we were to send them back, hell if we do send them back it sounds like we willbe out 300 in shipping fees, perhaps a call to PayPal may be required if things don't go as planned, perhaps I will just leave this pile of failure out of my car toll further word is said. Now I really cringe with the ans radio that my dad is getting for his car. Could be a horrible Christmas gift of my doing...


A) The systems show up missing hardware components for proper install
B) Hardware issues, that aren't even close related to software issues

These just add up to a rushed production item. Like did nobody test any of these units before sending them out


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[XQUIZT]

He was like an ambulance chasing lawyer, trying to force me to either accept the unit or take a $100 loss because I didn't want to continue.
.

Why would you have to take a $100 loss? It wasn't like a restocking fee because there was no stock to begin with?!?

From what I've read so far it appears the initial batch is going to need more than a firmware update. Will be interesting to see what the 'return policy' (if there is one) is once the conclusion is confirmed hardware issues.

$700+ for a system which only works depending on weather is anything but premium

[kwalsh24]

Good point, I wouldn't even take 100 bucks to be left suffering with a unit that only works in warm climates, that's like owning a car that only runs in the summer. Eff that.

PayPal may have a little work to do, as I'm guessing all of us North American buyers used PayPal, and that's really our only means to fight with.

I always had a bad feeling about this whole thing. The delays, and more delays, now this. It will take a replacement system to fix the issues that's being reported back by current users that's for sure! At who's cost tho?

Sorry, my frustrations are just coming out, 6 months nearly of waiting and I do literally have a 800 dollar paperweight as I'm afraid to install this thing in my car to find out once I do I void any return policy that may or may not exist, as really my guess is that there is what, 5 units in North America that are faulty, times that by 740 (PayPal fee & warranty) equals $3700, do you really think Sandy has that laying around to do the refunds after the traveling he seems to do? I know i likely wouldn't if I were him, hell I don't right now haha. And that's just for us cold climate folk who have tested out these unit just to have them fail. What about all the Aussie orders ?

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[markos_chaos]

He reluctantly gave me the refund, but only after trying everything he could no to, and only after someone took my place

Damn, sorry to hear. To be fair, he handled my return very well. But that was a few months ago, I'm sure hes much more stressed now and might have taken it out in the emails

[asa572]

Looks like ****s gunna start getting interesting!

[Mattlock]

These just add up to a rushed production item.

Well to be clear they are, because some people on this list requested an early release unit.

When there had been the delays and changes from AS that we all saw, then I was surprised to see people thinking this was the way to go.

I did get out of the GB but mainly because I couldn't wait any longer for a unit to sort out my car. I only ever paid the deposit because this was a step in to the unknown.

In Sandy's defence, when I got out he refunded me within 24hrs and followed up with a couple of PMs with alternate solutions to help me out.

I believe the unit will be good but not until the middle of 2014, 12 months after AS announced it. They have massively over-promised on the project and have then had to rush units through to try and match the early demand that has been whipped up. This was the timeline I was working too.