Group Buy / EOI new generation DNS head units (RNS-510 alternative)

[kwalsh24]

There is a setting for that, might be in the secret menu.

Go to aux in.
Hold middle of screen on far left
Other menu comes up.

I think it was in there?

Sent from my LG-E975K using Tapatalk

Hmm haven't tried that, as I couldn't remember how to get into that secret menu

Sent from my SGH-I337M using Tapatalk

[wai]

When the invoice didn't include GST I should have realized "ZX Audio" didn't actually exist except in Sandys head.

You only have to register for GST when your turnover exceeds $75,000 per year.

I fully understand that people are frustrated, and so would I if I was caught up in it. Unfortunately, it is a feature of pre-production units. The units are not listed on the Audiosources web site.

In hindsight, this should never have happened. It was a mistake for all parties concerned. I have worked in product development, and you never take orders for something that is still being developed, be it hardware or software, and worse when it is both. I don't believe that Sandy or Audiosources did this with the intention of ticking customers off. Sadly, this is what has happened. The unfortunate thing is that Sandy is not in a position to respond so whatever has happened, it is a little unfair.

It is frustrating, but it is what it is. The best thing to do is to wait until December 4, as this is when Sandy has said he will be back. No seller of something ever wants to have to refund money, and so, yes they will try and get you to hang in and persevere, particularly where it is a product that has been indicated as a product in development.

It is a case of waiting, hard as that might be.

[rjg]

You only have to register for GST when your turnover exceeds $75,000 per year.

I fully understand that people are frustrated, and so would I if I was caught up in it. Unfortunately, it is a feature of pre-production units. The units are not listed on the Audiosources web site.

In hindsight, this should never have happened. It was a mistake for all parties concerned. I have worked in product development, and you never take orders for something that is still being developed, be it hardware or software, and worse when it is both. I don't believe that Sandy or Audiosources did this with the intention of ticking customers off. Sadly, this is what has happened. The unfortunate thing is that Sandy is not in a position to respond so whatever has happened, it is a little unfair.

It is frustrating, but it is what it is. The best thing to do is to wait until December 4, as this is when Sandy has said he will be back. No seller of something ever wants to have to refund money, and so, yes they will try and get you to hang in and persevere, particularly where it is a product that has been indicated as a product in development.

It is a case of waiting, hard as that might be.

As someone looking from the outside in, this is best advice you will ever get.

I've been caught up in similar stuff before, all you can do is wait. Getting angry does nothing but give you a headache.

Sent from my GT-I9305T using Tapatalk

[Fdandy]

Hadn't messed with mine yet. Appears my is always on "hightest" too.

Sent from my SAMSUNG-SM-N900A using Tapatalk

Ok reset to factory has brightness setting working so I can turn it down, so we know a firmware update will fix that

Sent from my LG-E975K using Tapatalk

[centralaxis]

Personally, having TWO units tied up in this Schnozzle, I think that the group buy should cancelled with all monies refunded until production is ready.

I do feel sorry for those who decided to jump in early, but that's the risk you run when a product isn't ready, and are being treated as glorified guinea pigs but sadly it's becoming the DSG (DQ700) of group buys.

I also feel sorry and mean no disrespect to Sandy as he's been caught up in this mess and been let down by the people at Audiosources.

Whilst I believe it has a lot of potential, I think we've all jumped the gun on this one. 6 months since the first post and 118 pages (at least on tapatalk) of frustration, delays and broken promises. Although I'll keep it in mind when starting my MBA next year of what not to do.

I will wait to hear Sandy's response before deciding whether or not to continue with the group buy.

Sent from my Nexus 10 using Tapatalk 4

[moda]

Ok so my unit arrived and I installed it.

I've started a spreadsheet here of bugs i've found:

https://docs.google.com/spreadsheet/...Gc&usp=sharing

I encourage EVERYONE to add bugs they've found to the spreadsheet. It'll help Audiosources identify and fix the bugs faster, so we can just get on and use the unit.

Thoughts so far:

Radio reception is better than my chinese RNS510 copy. Not 100%, but pretty good. AM reception actually works.
iPod controls have some bugs in it, but the way I use it (let iPhone control playback, rather than unit), it's fine.
iPod playback is significantly better than my chinese RNS copy.
General usage is quick and snappy.
Screen is nice and bright.
BT call quality is good on my end, on other end has a slight reverb
BT streaming music quality is ok, has a bit of a crackle to it.
GPS locked on quickly, and iGo works as before, much quicker though.
AC controls need some work.
General menus need some work.
MFD information needs some work.

Found the dead radio bug you guys were talking about. If you turn the key to Acc, let the unit power on, THEN start the engine, radio module fails. Turn unit on and off fixes it. If you start the car straight away radio works as normal. This is repeatable.

Backlight works as normal. Max brightness, switching on headlights dims it.

One issue that I did find, that I have no idea how it happened, or why, is that twice, the unit stopped getting CANBUS data. No display on the MFD, no AC/Door popup, no information in car information, no change in backlight to headlights. On engine stop and key pull, the unit stayed powered on. Forcing the unit to shutdown turned it off, but the lights stayed on. Only way I found to fix it was to pull the canbus wiring forcing a reset.

On that, in the secret menu, what are yours set to in canbus version and car type? Mine is CAN-V and VW, but I swear when I first turned it on it was set to 'OFF' car type.

Also, it looks like mine is running a slightly newer version of the software (20131113).

So far it's about as usable as my old unit, just a lot faster, and sound quality is significantly better.

[moda]

Also, where is the factory reset button? Just for future usage.

Second question, how exactly should I connect up the reverse camera? Bit confused, the instructions make little sense.

Back of the unit has:
Video In
Reverse
BBattery
Ground

Camera Has:
Yellow Connector -> Long cable with Yellow connectors on either end, but then a short red wires coming out of each connector and then ending in bare wire (???)
Red Connector -> Long cable, one end red connector, one end bare red and black wires.

So it's obvious that the yellow connector is video in, but what are the short red wires? and then what does the bare red/black wires coming out of the red connector get connected to? Black is obviously ground, but what do the red wires go to?

It shouldn't be this hard, but apparently it is haha.

Edit: Nevermind, worked it out... All I need is the yellow... red wire on the unit side connects to reverse, and isn't connected to anything on the camera side. That's all I need, right? Will test it out tomorrow and see how it goes.

[Darks RS]

Sorry man but I got a refund no problems from Sandy.

He was polite and even offered to honour the reduced price at a later stage if I wanted to purchase one.

Just my 2 cents

Well, no one has really come and out and said it, so let me.

What a monumental BALLS UP this whole event has been.

I had a really bad experience with Sandy after I decided I wasn't prepared to wait any longer for the units to be shipped.

In my experience, he will try a sneaky trick or try to force you to keep the faulty units.

He was like an ambulance chasing lawyer, trying to force me to either accept the unit or take a $100 loss because I didn't want to continue.

Sandy seems like the kinda guy that when everything is going his way, everything is fine and nice and polite.

Once I said I didn't want to continue in the group buy he tried to lock me in and was short and sharp with me like he was a lawyer. I really didn't appreciate it, if I was able to post his emails to me on here no one would trust him.

My advice to those in North America is to immediately remove the DNS from the car, put them into the original packaging and send them back.

To the Aussies, I suggest refusing delivery and sending them back to the sender without the freight company leaving them with you.

By all means, when the hardware works for 12 months a year and not not 9 months a year and all the bugs are fixed look at if again.

But do you really want to be stuck with a hand soldered pre production unit that fails every cold morning?

Is it all really worth the risk of all the money we paid for a premium unit?

It's not a premium unit if it doesn't work!!!!!!!!

If it was $280 and didn't work on cold mornings I would say "what do you expect"

But we all paid big money for these units, and a promised software update is unlikely to fix hardware issues.

If there is a scratch or dust on it I'm sure some loophole will be found by Sandy not to give you a refund.

That's what he tried with me, I think he will try it with you.

I was lucky, some poor person took my spot or I would still be out of pocket.

I sent three emails requesting a refund including my $100 deposit and I was refused three times.

No apologies from old Sandy when some poor bugger took my spot, just short sharp snippy emails to me with no customer focus. To me he was rude.

It's a replica product manufactured in China sold by a native Chinese speaking guy from his house that isn't registered for GST.

The safest thing to do is to send it back and get a refund.

When the products been tested in cold weather and actually works, by all means consider buying another one.

Why the hell are you guys beta testers for the hardware.

Do I trust him to conduct a raffle for the free unit without another forum member from Brisbane there to oversee the draw? Not on your life.

Sandy needs to pay the shipping for any faulty units that are sent back, if were getting all technical here, the units are not fit for the purpose for which they are intended, ie they don't work when it's cold. There is a reasonable expectation that when you buy the unit that it works from say zero degrees to say fifty degrees celcuis (say 110F). If the product is not fit for purpose, then the SELLER pays the cost of postage to get it back to them, and a full refund is required. It doesn't matter what the terms and conditions are in China or what Sandy thinks, he is selling products under Australian consumer laws.

He really didn't understand that when he refused my full refund, but if you don't deliver what you promise then the "NO REFUNDS" policy isn't applicable.

Do you really want to be stuck with a $700 paperweight?

Time to send these Frankenstein units back.

I would bet the house that a working hardware and working software unit isn't released in December.

Caveat Emptor.

[Fdandy]

Also, where is the factory reset button? Just for future usage.

Under the menus, there is general, under that I believe is the restore to factory defaults.


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[Mattlock]

Sorry man but I got a refund no problems from Sandy.

He was polite and even offered to honour the reduced price at a later stage if I wanted to purchase one.

Just my 2 cents

Oh yeah, I forgot to mention that. He was exactly the same with me, including the future discount.