Vehicle damage pre-delivery / delivery inspections

[Gladbach]

What good would that do to VW Australia. They are more interested in volume sales than customer service. Look at how they release models in Australia, slowly adding features which are available else where and we have to wait for them as MY updates, restricting us with colours (internal and external) and engine types (where's the 176 TDI Tiguan ?????).
I have been a VW customer for a few years, love the product, but can't stand the way they have no idea what they have here in Australia. Some dealers go the extra and research what is there (Carlos and Steve in outer Sydney dealerships) but others only spit out the corporate message. Customer service must share the same call centre as Telstra and trying to get them to provide a technical answer is next to impossible.
I even stopped in at the head office once to change my address for their magazine (on the way home from work) only to be told that they couldn't do that there, to ring the customer service number - WTF !!!!

To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.

Still, I've found both the dealerships and VW Australia to be difficult to deal with. A lot of the dealers I've have experienced in the past have been arrogant, and have been either very aggressive in trying to get a sale, or quite the opposite. For example, I went in to Brookvale to take the 162TSI for a drive when it was first available and the dealer was dismissive and actually reluctant to allow me to take it for a drive. When I was more forthright and told him that I was very interested in buying one, he allowed me to take it but asked me to keep it short because he didn't want too many KMs on the demo car.

[dinot81]

[QUOTE=Gladbach;1219152]To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.


Multivan and Amarok both have the Bi-Tdi fitted to them and sold here. Why is the Tiguan so special? I would assume the engines are very similar to each other, just different power / torque outputs.

I persoanlly think that VWA don't want to offer the engine as might impact the sales of others. Same reason as why we don't have Mk7 Golf GTD here. Would sit between 110TDI Highline and GTI in terms of pricing and nobody would even consider the 110TDI. I would take a base GTD any day over any fully equipped Highline 110TDI. Even when you add R-Line pack, still worlds apart. The engine fitted to GTD is the same as found in Octavia RS and can't say that it's too hot here in Oz for that eingine. Even NZ has better options and colours available across the range than us here.

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[Gladbach]

[QUOTE=dinot81;1219354]

To be fair, VW Australia really wanted the 176TDI in Australia but it was VW global who refused because they were concerned about the climate.


Multivan and Amarok both have the Bi-Tdi fitted to them and sold here. Why is the Tiguan so special? I would assume the engines are very similar to each other, just different power / torque outputs.

I persoanlly think that VWA don't want to offer the engine as might impact the sales of others. Same reason as why we don't have Mk7 Golf GTD here. Would sit between 110TDI Highline and GTI in terms of pricing and nobody would even consider the 110TDI. I would take a base GTD any day over any fully equipped Highline 110TDI. Even when you add R-Line pack, still worlds apart. The engine fitted to GTD is the same as found in Octavia RS and can't say that it's too hot here in Oz for that eingine. Even NZ has better options and colours available across the range than us here.

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I don't know the reasoning, but my point was that VWA wanted the bi-turbo TDI but VW global didn't allow it. That's according VWA, unless they're bull****ting.

I still think that the 206TSI in the Tiguan would have been awesome.

[dinot81]

[QUOTE=Gladbach;1219357]

I don't know the reasoning, but my point was that VWA wanted the bi-turbo TDI but VW global didn't allow it. That's according VWA, unless they're bull****ting.

I still think that the 206TSI in the Tiguan would have been awesome.

I think that is BS too. There have been talks about an Tiguan R (with Golf R engine) just before the release of this current model according to AutoBild but VW only said that it will remain a possibility. Plus this:

2017 Volkswagen Tiguan R potentially spied outside the Nurburgring
Maybe on the facelift update they could add it to the range. R models are always late, usually released a year later.

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[edison_1234]

Shouldn't they do quality control at the factory and at the dealership before you pick it up?

[Gladbach]

Shouldn't they do quality control at the factory and at the dealership before you pick it up?

This was already answered in the "Quality Control?" thread that you started. They do.

[VWVY]

took delivery exactly 1 week ago ...



.. you tiguan fanatics here would be able to tell what is wrong in that pic

[Gladbach]

took delivery exactly 1 week ago ...



.. you tiguan fanatics here would be able to tell what is wrong in that pic

No R-Line badge on the side...

[Eyes24]

No R-Line badge on the side...

That's pretty bad on Vw behalf.


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[dinot81]

That's pretty bad on Vw behalf.


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Must have been a Friday it was built LOL

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