Vehicle damage pre-delivery / delivery inspections

[IsDon]

He's from VW (AUDI is next door) and referred to his recent Tiguan sales training...

Blind leading the blind.

With just a little bit of googling.

Adaptive Chassis Control (DCC) : Glossary : Volkswagen UK

As for my references to Audi, that's what I know and have been driving for some time. My Tiguan (arriving sometime this year) is my first VW. You are aware, of course, that Audi, VW, and Skoda have many common parts, sometimes using different names and acronyms for what is essentially the same system.

A classic example:

VW-Active info display
Audi-Virtual cockpit

Different names for the exact same system.

[Beowulf]

Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

The Highline Rline has the easy open boot as well.

[drazman2000]

Awesome! Can't wait for the car

[jtan9695]

I brought my car back to the dealer to hand something back on my old car.

Then proceeded to inform one of the salesman there that I had a small chip on the side door. He then roughly rubbed his fingers on the chip to check i suppose. However this caused additional faint lines above and below the chip. Unbelievable ....

My question is will this be easy to fix?
I doubt they would waste time with me over a 2mm chip on the door.

A little bit pissed with the unnecessary additional faint lines added ... Anyway I am planning to fix this myself.

any suggestion or idea on how much its going to cost to fix and how long they will have to retain my car to fix this on third party bodyworkshop?

Also kinda worried that this habanero colour will be difficult to find ...

Thank you

[kacak]

Update:

The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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Great news - would be good to confirm how they fixed it. Also, was this done under manufacturer's warranty or dealership cost?

[rees]

Great news - would be good to confirm how they fixed it. Also, was this done under manufacturer's warranty or dealership cost?

Apparently some chemical process, I'm not 100% sure just that the bottle of stuff they used apparently cost $400 + labour costs.

It was fixed at the dealers expense, but I've sent all the paperwork to Volkswagen Australia to make sure it's recorded.


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[kacak]

Apparently some chemical process, I'm not 100% sure just that the bottle of stuff they used apparently cost $400 + labour costs.

It was fixed at the dealers expense, but I've sent all the paperwork to Volkswagen Australia to make sure it's recorded.


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Ok thanks

[Frogasaursas]

Just a quick update on my scratches and misaligned wheel arch. The dealer took the car back and has fixed them, along with a scratch that we might have made. It was pretty painless in the end and I was impressed with how apologetic and efficient they were.

One question for the paint experts out there - can I wax the car or do I need to wait for the paint to cure?!? Or is it irrelevant because it is such a small area that would have been sprayed/touched up?


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[NZ_GolfR]

My dealer did a great job or repairing the paint chips on the door of my Tiguan however unfortunately another issue has cropped up with my Tiguan.

After cleaning it for the first time over the weekend I noticed some yellow spots all over the front bumper. After looking closely I also noticed them on the rear bumper and to a lesser extent on the doors and guards. They almost look like rust spots but thought they might be tar marks (when you clean off the black tar it some times leaves some orange/yellow sticky marks that are a bit harder to remove). I tried some tar remover that got rid of a couple other marks but these didn't budge.

I had more of a look and noticed there weren't any sign of them on the bonnet, roof or tailgate which I know are covered in plastic when they ship them so this made me think it must be something that has got on it in transit. Emailed the dealer over the weekend and was a bit worried as I hadn't spotted it when I originally picked up the car about a month ago but the are really small and have to look closely to see but the closer you look the more you see.




Sorry not the easiest to take photos of.

Dealer got back to me first thing to say she got my message and was finding out with the service manager the best way to proceed. I dropped the car into them this morning and they are going to get a panel body shop to have a look at it and work out how to remove them.

Once again I am really happy with the way the dealer is handling this, they have given me a loan car to use while it gets sorted (surprisingly another Tiguan all be it a 2WD Comfortline) and at no stage indicated that there would be any issue with not noticing it straight away. Now I am just waiting to hear from them as to what they find out and how to get it resolved.


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[rees]

My dealer did a great job or repairing the paint chips on the door of my Tiguan however unfortunately another issue has cropped up with my Tiguan.

After cleaning it for the first time over the weekend I noticed some yellow spots all over the front bumper. After looking closely I also noticed them on the rear bumper and to a lesser extent on the doors and guards. They almost look like rust spots but thought they might be tar marks (when you clean off the black tar it some times leaves some orange/yellow sticky marks that are a bit harder to remove). I tried some tar remover that got rid of a couple other marks but these didn't budge.

I had more of a look and noticed there weren't any sign of them on the bonnet, roof or tailgate which I know are covered in plastic when they ship them so this made me think it must be something that has got on it in transit. Emailed the dealer over the weekend and was a bit worried as I hadn't spotted it when I originally picked up the car about a month ago but the are really small and have to look closely to see but the closer you look the more you see.




Sorry not the easiest to take photos of.

Dealer got back to me first thing to say she got my message and was finding out with the service manager the best way to proceed. I dropped the car into them this morning and they are going to get a panel body shop to have a look at it and work out how to remove them.

Once again I am really happy with the way the dealer is handling this, they have given me a loan car to use while it gets sorted (surprisingly another Tiguan all be it a 2WD Comfortline) and at no stage indicated that there would be any issue with not noticing it straight away. Now I am just waiting to hear from them as to what they find out and how to get it resolved.


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I had a similar issue with dry water etching on my new Tiguan (a few posts earlier in the thread). My car is the Habanero Orange so I could only see white spots, but under close inspection it did appear to show darker areas like this.

I noticed just after I had left the dealership, and took it back so they could fix it - it's never a good feeling to find these little defects, but hopefully they will sort it out for you.

I've heard of this happening to multiple people since, all (including myself) didn't notice under the pristine showroom lighting.

I really have to question whether the dealership prep guys even do their checks. It's frustrating, and I expect better from the dealers.


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