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Thread: Vehicle damage pre-delivery / delivery inspections

  1. #61
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    Sounds like a good outcome Rees. Especially getting a mate to fix it.


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  2. #62
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    Update:

    The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

    I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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    2017 VW Tiguan 162TSI in Habanero Orange.
    DAP and Electric Panoramic Sunroof.

  3. #63
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    Quote Originally Posted by rees View Post
    Update:

    The paintwork was fixed yesterday, I'm relieved that the paintwork looks exactly how it should have originally.

    I'm not entirely sure how they fixed it, but I've contacted VW for written confirmation it has been recorded for warranty.


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    What I always do is confirm issues in writing, email already is legally proof. They mostly respond by phone though, as to prevent it being written down and possibly being used as proof of what they've stated.

    One of those things is that the salesman stated that my car would lower itself with 15mm when in Sport-mode (DCC, 162kw High R-line), and I still haven't seen anything of it. Yesterday he confirmed to me (by phone) that is what he was told at the training. I measured at the front wheel arches, he said it should be measured at the front, which I don't think could ever make a 15mm difference, but at least I have it confirmed by him.

    VW Tiguan R-line 162kw, Tungsten Silver Metallic, Titanium Black-Crystal Gray.
    ACC, DCC, AID, HUD, DAP, ALS, LED, DSG, TSI, LOL

  4. #64
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    Quote Originally Posted by TungstenR View Post
    What I always do is confirm issues in writing, email already is legally proof. They mostly respond by phone though, as to prevent it being written down and possibly being used as proof of what they've stated.

    One of those things is that the salesman stated that my car would lower itself with 15mm when in Sport-mode (DCC, 162kw High R-line), and I still haven't seen anything of it. Yesterday he confirmed to me (by phone) that is what he was told at the training. I measured at the front wheel arches, he said it should be measured at the front, which I don't think could ever make a 15mm difference, but at least I have it confirmed by him.
    That's such a bizarre claim. I haven't heard that either - admittedly I didn't get the R-like pack though.

    Good idea - I've definitely kept written records and follow up everything we discuss verbally with an email.


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    2017 VW Tiguan 162TSI in Habanero Orange.
    DAP and Electric Panoramic Sunroof.

  5. #65
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    Clearly he has it confused with air suspension. My A6 Allroad will jack itself above the normal setting if set to Allroad, similarly it will lower itself below normal in dynamic mode. That's not what the suspension on the Tig does. My understanding is it will firm up the ride but that's all.


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  6. #66
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    melbourne, victoria
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    Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline

  7. #67
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    The R-Line is a Highline. I'd find it extraordinary if paying the extra coin for the R-Line pack removes that capability.

    Certainly nothing I've read on it says that.

    More likely he's had trouble demonstrating it (dumb as a box of hammers) and just leapt to this conclusion.


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  8. #68
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    Quote Originally Posted by drazman2000 View Post
    Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline
    Some of the crap that comes out of dealers' mouths is ridiculous.

    2017 Tiguan 162TSI Highline/R-Line
    2017 Audi S3

  9. #69
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    Quote Originally Posted by IsDon View Post
    Clearly he has it confused with air suspension. My A6 Allroad will jack itself above the normal setting if set to Allroad, similarly it will lower itself below normal in dynamic mode. That's not what the suspension on the Tig does. My understanding is it will firm up the ride but that's all.


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    He's from VW (AUDI is next door) and referred to his recent Tiguan sales training...

    VW Tiguan R-line 162kw, Tungsten Silver Metallic, Titanium Black-Crystal Gray.
    ACC, DCC, AID, HUD, DAP, ALS, LED, DSG, TSI, LOL

  10. #70
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    Quote Originally Posted by drazman2000 View Post
    Does anyone know whether the rline has the swipe foot under boot to open? One dealer told me it doesn't on rline but is available on highline without rline
    The full specs are visible here - https://www.volkswagen.com.au/conten...MY17.5_WEB.pdf

    I looked at the "Electrically operated automatic opening and closing of the tailgate with Easy Open and Easy Close functions" area and its standard on the Highline models. There is nothing to suggest this is excluded for the R-Line Package further down in the list - in fact, in the video reviews I watched in anticipation of my 162TSI, all were R-Lines and had the feature.

    I agree with what some others have said... It's surprising how little the sales people know about the features. I had to laugh to myself with half the rubbish I was told during my test-drive, particularly when he couldn't work out how some features worked (he'd just read about them), luckily I was able to show him!


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    2017 VW Tiguan 162TSI in Habanero Orange.
    DAP and Electric Panoramic Sunroof.

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