Vehicle damage pre-delivery / delivery inspections

**Schland77** · 24-02-2017, 04:25 PM

So, picked my my car 2 days ago and now noticed what I believe is a defect in the windscreen- there is a 10c size spot in the the windscreen that when I look up and down over the defect it disfigures everything seen through it- I tried to wipe it first to see if it was just some sticky stuff left on it but nothing happened - does anyone has ever experienced that or any idea what that could be? I will take the car to the dealer tomorrow to check- other than that, love the car

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**NZ_GolfR** · 24-02-2017, 08:20 PM

Originally Posted by rees

I had a similar issue with dry water etching on my new Tiguan (a few posts earlier in the thread). My car is the Habanero Orange so I could only see white spots, but under close inspection it did appear to show darker areas like this.

I noticed just after I had left the dealership, and took it back so they could fix it - it's never a good feeling to find these little defects, but hopefully they will sort it out for you.

I've heard of this happening to multiple people since, all (including myself) didn't notice under the pristine showroom lighting.

I really have to question whether the dealership prep guys even do their checks. It's frustrating, and I expect better from the dealers.

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Got my car back this afternoon and really happy. Was definitely something from the boat ride over, the dealers had the car clay barred which removed all the marks perfectly.

As an apology for not picking them up in the pre-delivery inspection they arranged for the car to get the Dura-Seal Paint Protection treatment applied free of charge which you got to be happy about. I know people have mixed opinions about this stuff but I was actually considering getting something done to help protect the paint on the car after this anyway. I had Dura-Seal on my old MK6 Golf and while it wasn't perfect it did make cleaning the car much easier and I can definitely feel a difference on the Tiguan with it applied, the paint feels so much smoother.

When they told me they were going to have the Dura-Seal done I asked about getting the stone chips fixed on the bonnet before getting it done. I had asked if they could do this when the paint chips on the door were fixed but unfortunately it didn't get done. Due to the size of the chips and the fact the stone/rock that hit the bonnet actually caused small dents they had to respray the whole bonnet. I have to the pay for the respray (not surprised with this and fully expected) but they managed it all for me, dropped the car to them Tuesday morning and picked it up this afternoon, and all the time they gave me a Tiguan 110TSI Highline to drive around in.

I know some of your guys over there have had some issues with your dealers but I would have no problems recommending Tristram European to anyone here in Auckland (or outside and happy to travel) looking to buy a VW or Skoda (when they start selling these in the next couple of month).

Great to be back in the R Line, was incredibly surprised about how nice the 1.4L 110TSI Highline was to drive but still nothing on the 162TSI.

**rees** · 25-02-2017, 07:12 AM

Originally Posted by NZ_GolfR

Got my car back this afternoon and really happy. Was definitely something from the boat ride over, the dealers had the car clay barred which removed all the marks perfectly.

As an apology for not picking them up in the pre-delivery inspection they arranged for the car to get the Dura-Seal Paint Protection treatment applied free of charge which you got to be happy about. I know people have mixed opinions about this stuff but I was actually considering getting something done to help protect the paint on the car after this anyway. I had Dura-Seal on my old MK6 Golf and while it wasn't perfect it did make cleaning the car much easier and I can definitely feel a difference on the Tiguan with it applied, the paint feels so much smoother.

When they told me they were going to have the Dura-Seal done I asked about getting the stone chips fixed on the bonnet before getting it done. I had asked if they could do this when the paint chips on the door were fixed but unfortunately it didn't get done. Due to the size of the chips and the fact the stone/rock that hit the bonnet actually caused small dents they had to respray the whole bonnet. I have to the pay for the respray (not surprised with this and fully expected) but they managed it all for me, dropped the car to them Tuesday morning and picked it up this afternoon, and all the time they gave me a Tiguan 110TSI Highline to drive around in.

I know some of your guys over there have had some issues with your dealers but I would have no problems recommending Tristram European to anyone here in Auckland (or outside and happy to travel) looking to buy a VW or Skoda (when they start selling these in the next couple of month).

Great to be back in the R Line, was incredibly surprised about how nice the 1.4L 110TSI Highline was to drive but still nothing on the 162TSI.

Wow, that's a great outcome! Definitely a dealer who is passionate about their brand/reputation. Nice one!

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**IsDon** · 25-02-2017, 07:23 AM

Originally Posted by rees

Wow, that's a great outcome! Definitely a dealer who is passionate about their brand/reputation. Nice one!

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Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

**NZ_GolfR** · 25-02-2017, 08:47 AM

Originally Posted by IsDon

Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

I had wondered if it was anything to do with you guys have car brokers over there, while they are obviously good for the consumer in getting the prices down it must make it harder for the dealer with more pressure to match prices and therefore lower margins.

Over here we don't have anything like that, or even corporate discounts, if you want to buy a new VW you can only deal directly with the dealer (unless planning on leasing). It does mean we do end up paying higher prices but the dealers seem more interested in working with the buyer to make sure they are happy.

When it comes to second hand cars however it is a different story here with all the Jap imports we have coming in and the countless second hand car dealers here...

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**Flipper Dog** · 25-02-2017, 09:49 AM

Originally Posted by IsDon

Indeed a great outcome. In NZ though not in Australia.

It seems the Tasman is merely a puddle when compared with the gulf that exists between the relative dealer experience in NZ and Australia. The culture of the dealers in Australia is appalling by comparison. They have a lot to learn from their colleagues across the ditch.

As an example of the NZ VW experience, I ended up with a flat head from banging it against "customer service" at VW Aust. In the end I emailed the NZ office and had a reply that afternoon with the information I had been seeking for weeks. Facts were confirmed, myths put to rest and part numbers provided. Took this to my local dealer and they were a little surprised I had made progress. They had approached VW Aust via their means and was also getting the run around.

**kacak** · 25-02-2017, 09:55 AM

So it could be a reflection of the different approaches in the country head offices, rather than dealers?

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**IsDon** · 25-02-2017, 11:42 AM

Originally Posted by Flipper Dog

As an example of the NZ VW experience, I ended up with a flat head from banging it against "customer service" at VW Aust. In the end I emailed the NZ office and had a reply that afternoon with the information I had been seeking for weeks. Facts were confirmed, myths put to rest and part numbers provided. Took this to my local dealer and they were a little surprised I had made progress. They had approached VW Aust via their means and was also getting the run around.

For the good of everyone here, may I request you send a copy of your correspondence from VW NZ to VW Aust to demonstrate to them how demonstrably bad their service is compared to NZ. Maybe CC head office in Germany.

We shouldn't have to look outside our own country to get the service expected.

**Flipper Dog** · 25-02-2017, 01:30 PM

What good would that do to VW Australia. They are more interested in volume sales than customer service. Look at how they release models in Australia, slowly adding features which are available else where and we have to wait for them as MY updates, restricting us with colours (internal and external) and engine types (where's the 176 TDI Tiguan ?????).
I have been a VW customer for a few years, love the product, but can't stand the way they have no idea what they have here in Australia. Some dealers go the extra and research what is there (Carlos and Steve in outer Sydney dealerships) but others only spit out the corporate message. Customer service must share the same call centre as Telstra and trying to get them to provide a technical answer is next to impossible.
I even stopped in at the head office once to change my address for their magazine (on the way home from work) only to be told that they couldn't do that there, to ring the customer service number - WTF !!!!

**Schland77** · 25-02-2017, 03:31 PM

Originally Posted by Schland77

So, picked my my car 2 days ago and now noticed what I believe is a defect in the windscreen- there is a 10c size spot in the the windscreen that when I look up and down over the defect it disfigures everything seen through it- I tried to wipe it first to see if it was just some sticky stuff left on it but nothing happened - does anyone has ever experienced that or any idea what that could be? I will take the car to the dealer tomorrow to check- other than that, love the car

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So, went to the dealer today and they agreed with me- a defect within the glass of the windscreen, manufacturing issue - they will replace it when they fit the towbar

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