Tiguan Towing

[jdstephens]

Vw told me (the call centre) that my car had working sunroof lights, as the dealer has marked the recall as completed. I advised that they weren’t working and that the dealer had raised the complaint with vw on my behalf.

3 operators didn’t agree and told me that my lights were working....


All days/weeks before the dealer finally got them to work.


This is a small part of my complete lack of respect for vw aus.

If that is the case, my car is no longer fit for purpose! I need the downball weight for the trailers I tow. Was a key consideration in picking it and why I had the genuine bar fitted before delivery.

Could get messy...

I think very messy! Spoke to RAA then ACCC and they have raised a case, they have suggested to contact the department of infrastructure which I will later today.

Unfortunately it’s legit, just spoke to a very helpful gentleman name Steve from the solitaire VW Spare parts department. He read out over the phone the updated bulletin they received in December last year. Essentially it advises that the tow bar ball weight has been revised down for all Tiguan and all space models, and that it’s up to the service and sales departments to advise customers that they will need new stickers fitted.

It’s under review and may change back but Steve said at the moment he can’t even order the 200kg sticker kit because VW has put a stop to it.

What a mess, had I known I would not have had it fitted as I need to tow up to 180kg ball weight!!!!

Really sour taste in an otherwise awesome car!!!!