Hi all

Has anyone had any issues with their front cup holders? One of the mechanisms failed on me a few months ago and when I took it to my local dealer they said it’d need a part to be ordered and I could go back for it under warranty. It wasn’t urgent at the time and then COVID hit, so safe to say I didn’t bother them about it.

I then happened to move interstate and was recently due for my next major scheduled service. Mentioned it to them on the day and they investigated and subsequently quoted me over $500 for a replacement part, saying it’s not covered under warranty. On top of that, after they ‘investigated’, I ended up with 2 broken mechanisms, rather than just the 1.

The dealer suggested I take it up with VW customer care and now they’re telling me the dealer is saying it’s not a warranty issue and I should take it up with the dealer.

Has anyone had a similar issue like this before? There’s no way I’m paying that for a cup holder replacement!

Thanks in advance for any help…