R-Line seat coming unglued

**Minesapint** · 10-05-2017, 04:37 PM

Had our R-line for a few months now and was shocked to see that the front passenger seat is coming unglued (the flat horizontal part where your butt goes is coming away from the "bucket" sides. Pretty surprised it is happening and even more surprised that the leather appears to be glued together!

Anyone else had any issues with their r-line or luxury pack seats?

will take it in to the dealer this week and see what they will do.

Should i I insist on having the seat replaced or do you think repair is sufficient? Concern is that it is an issue with the glue or how it was applied and may re-occur..

PS we haven't had any heavy passengers, spilled liquids or child seat since we bought it.

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**Delewin** · 10-05-2017, 04:58 PM

For a car seat that is only a few months old, I would not be happy with a repair. I would want a new replacement seat installed.

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**bendor** · 10-05-2017, 07:41 PM

That's dreadful, it should last 20 years! I would suspect defective but guessing you will be waiting a while for a warranty replacement to arrive.

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**Sparx1981** · 11-05-2017, 04:27 PM

Originally Posted by Minesapint

Had our R-line for a few months now and was shocked to see that the front passenger seat is coming unglued (the flat horizontal part where your butt goes is coming away from the "bucket" sides. Pretty surprised it is happening and even more surprised that the leather appears to be glued together!

Anyone else had any issues with their r-line or luxury pack seats?

will take it in to the dealer this week and see what they will do.

Should i I insist on having the seat replaced or do you think repair is sufficient? Concern is that it is an issue with the glue or how it was applied and may re-occur..

PS we haven't had any heavy passengers, spilled liquids or child seat since we bought it.

.

I haven't had mine long enough for this to happen. But keen to hear about what the dealer says. Good luck!

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**Pzero** · 11-05-2017, 06:20 PM

That's shocking! Is it normal for them to glue things like that?

**JustCruisn** · 11-05-2017, 06:58 PM

Just remember that the dealer does not have any requirement to have this replaced, a repair is well within the consumer law.

For what it's worth: There have been cases where dealers were sending vehicles out to have leather fitted locally, so not factory at all.

**wiredless** · 11-05-2017, 08:18 PM

No issues with our leather after 4 months.

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**Minesapint** · 15-05-2017, 04:55 PM

Originally Posted by JustCruisn

Just remember that the dealer does not have any requirement to have this replaced, a repair is well within the consumer law.

Understood, it will be challenging to perform the repair though (reckon you'need to completely remove the leather, glue and clamp it and then reinstall). Does anyone know where the cost of warranty repairs end up under VW? Does the dealer wear it or invoice the factory / VW head office?

Originally Posted by JustCruisn

For what it's worth: There have been cases where dealers were sending vehicles out to have leather fitted locally, so not factory at all.

Wouldn't necessarily disagree, but my front seats have the "r" badge stiched into them (which I am not a fan of) so would be surprised if they did not come from the factory like this...

Anyway, taking the car to the dealer on Friday so will report back after that.

**Foxpuppet** · 15-05-2017, 11:12 PM

What's the liquid/stain coming down the seam of the seat back?

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**brentwarbrooke** · 21-05-2017, 10:27 AM

Originally Posted by Minesapint

Had our R-line for a few months now and was shocked to see that the front passenger seat is coming unglued (the flat horizontal part where your butt goes is coming away from the "bucket" sides. Pretty surprised it is happening and even more surprised that the leather appears to be glued together!

Anyone else had any issues with their r-line or luxury pack seats?

will take it in to the dealer this week and see what they will do.

Should i I insist on having the seat replaced or do you think repair is sufficient? Concern is that it is an issue with the glue or how it was applied and may re-occur..

PS we haven't had any heavy passengers, spilled liquids or child seat since we bought it.

.

It looks like you have spilt something and it has set in the seam..?? Our R-Line seats are definitely stitched...