New car with floor cut at delivery.

[ricowang]

Hi Guys,

I noticed there were two carpet cuts and not sealed properly underneath the driver seat. When the car was delivered to me, it was not sealed/covered at all. I was told they had to cut it for carrying out some work, likely installation of a towbar when I called them. Later they 'fixed' it by putting the cuts back in the holes without gluing etc, a vacuum would suck it away easily.

One of the cut is around 2cm by 5cm, another one is roughly circular of diameter of 4 cm.

Is this something I have to live with in the next couple of years?

Tiguan 2019/132 TSI/Allspace with luxury pack and towbar.

[Hillbilly]

Hi Guys,

I noticed there were two floor cuts and not sealed properly underneath the driver seat. When the car was delivered to me, it was not sealed/covered at all. I was told they had to cut it for carrying out some work, likely installation of a towbar when I called them. Later they 'fixed' it by putting the cuts back in the holes without gluing etc, it would be so easy a vacuum would suck it away easily.

One of the cut is around 2cm by 5cm, another one is roughly circular of diameter of 4 cm.

Is this something I have to live with in the next couple of years?

Tiguan 2019/132 TSI/Allspace with luxury pack and towbar.

Floor cuts or carpet cuts Big difference

[ricowang]

thanks, I am going to correct it.

[Hillbilly]

Get some glue then or take it back and get then to do it properly Why did they cut it Surely could have rolled it back

[iDiesel]

Take it back - I have a towbar and there’s no carpet cuts...that sounds dodgy to have cuts underneath the drivers seat

[Vee]

Contact VW Australia and complain. I had to do that to get the dealer to solve a delivery problem with my new car

[Hillbilly]

So what happened about it