Combination of both.
In the example I gave above with my towbar, very little was known about the C7 A6 while I was trying to nut this out. A lot of research went on. Comparing coding for vehicles in Europe that had factory fitted bars and with those without to spot the difference in the binary string for each module the car had fitted. Quite a big task. My car has probably 30 or so different modules so comparing each of these was quite time consuming I would expect. Adding to the frustration, was that some of the modules had security codes which had to be determined and documented. Once a difference was found, then a trial and error approach was taken to systematically see what effect each change had on the car. Once that was determined, it could then be documented as a known mod. Understand too that changes occurred in about 12 different modules, some of which you wouldn't expect to be relevant to towbars so it's not really that intuitive. Some were a no brainer, turning off the rear parking sensors when a trailer is connected for example. Some less so, ABS module, Air Suspension, Traction Control, engine (stops you using economy mode when towing). And some I would never have thought of like the boot (Allroad so like a station wagon) to avoid you opening the boot from the drivers seat with a trailer fitted since it might hit whatever you're towing. 360 camera, adds to the available graphics to show you where the tow bar will track as you're backing it up. Super clever stuff.
This is where Ross-Tech's expertise was invaluable. I'm not certain the same expertise exists with other tools.
Once these changes are documented and incorporated in the program, its presented it to you in the form of a drop down menu and a set of check boxes for what options you have available. It's then very easy to change things. I anticipate a period of learning with this new Tig model though, like other new VAG models that have preceded it. A lot of things will be immediately available, as they're identical to systems in other Audis and Skodas that have been out on the road for a while, but some will be new and take time to sort out.
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