M17 Tiguan - Australian Reviews

[NjB]

John Cadogan doing his usual I hate VW routine

https://www.youtube.com/watch?v=mS4DbiDYv60

[Gladbach]

What a sad, hopeless old man.

[Delewin]

He is a classic "shock Jock" in old radio speak.

Some of his videos are interesting. But like everything on the internet, do your own homework.

His "off-shoot" company got me the lowest price for my Tiguan 162 TSI, but his Leasing "off-shoot" company was the highest price.

Like I said above. Do your own homework and you may not get the absolute lowest price, but you do get the lowest price at that time.

David

[Delewin]

Listen to what he actually says.

He is impressed with the Tiguan as a well spec'ed and well made vehicle. His beef is with VW and what he believes is their poor customer service focus record.

As this will be the first VW I will own, I am not in a position to comment either way.

I am sure other members of this forum are in a position to either agree or debunk John's remarks.

David

[Mac135]

I think there will be a range of experiences from my - I've never had anything but excellent service - to something less than that. Something mist be driving John Cadogan's comments. That said I've never had anything go wrong with the three VW's I've owned since 2005 (2005 MkV GTI, 2009 Tiguan 147 and 2012 Scirocco R). Only standard services except for 1 Tiguan recall. Absolutely perfect record.

In between the GTI and the Scirocco I owned a =BMW 135i - loved driving it - when something wasn't broken on it. All minor stuff, electric mostly, all covered by warranty but I got rid because I was spending too much time at the then Stillwell's service centre.

For me VW 3 BMW 0

[Gladbach]

Yeah, his main issue was with Volkswagen as a company, as well as him believing that they were producing poorly engineered vehicles. He did say that he thought it was a good car. He makes some good points, but he comes across as being a grumpy conspiracy theorist.

In any case, I have had two Jetta (2006 model and the 2012 model that I still have). With the 2006 model I had to take it in under warranty for an ABS issue (the brakes would sometimes do a really light ABS style pulsing action when I was braking -sounds worse than it was, it was barely noticeable). They fixed it in 1 day and it was fine after that. The second issue was that the accelerator pedal started to make a clicking sound when pressed to the floor. The car was out of warranty by 2 months but they did a good will and replaced it at no cost. With the 2012 model it has been fine, except one of the rear door locking mechanisms has started to play up and I suspect the module will need to be replaced. It's now well out of warranty so I will have to pay to have it fixed (annoying timing with the wait for the Tiguan underway). My experience has been pretty decent, not amazing, but definitely not bad.

I do have a friend who had the same model 2006 Jetta as me (147FSI). When it was about 4.5 years old the DSG failed and VW refused to do a good will on it (1.5 years out of warranty). He tried to claim that it was a known issue but they refused to do anything for him, and used the argument that he didn't have it served by them and that the third party may not have serviced the DSG properly. It cost him quite a few grand to fix, before selling it and vowing to never by a VW again. It certainly made me think twice before buying my second Jetta. The trouble I had was finding a car that had the same power and driving dynamics at the same price point, so I settled for another Jetta anyway. Pretty much the same thing applies to my purchase of a Tiguan. Other manufacturers in this price point have under powered engines and nothing exciting in the tech department.

I have to say that in this day and age, a 3 year warranty is pretty poor. Mitsubishi were offering a 10 year limited warranty, and Hyundai offer a 7 year warranty. VW need to catch up. Now that VW have fixed price servicing, the best advice I can give anyone is to service it through VW, because if anything fails outside the warranty period, you'll have zero chance of them doing a good will if you haven't serviced the vehicle through VW.

[Delewin]

Gladbach. I agree you getting the car serviced at the dealership during and after the warranty period.

I have personal experience with Mitsubishi. I owned a 1992 Mitsubishi Galant VR4. I had the car regularly serviced at Northshore Mitsubishi. I had an extended warranty to 5 years but only did 12500 km per year. 2500 km after my 80000 service the timing belt broke and I got it towed to Northshore Mitsubishi to repair. The timing belt is due for replacement every 100000 km.

Now the car was approx 7 years old and Northshore Mitsubishi went to bat on my behalf and Mitsubishi paid for the complete engine rebuild. At the time it came to approx $6,000.

So I can very much vouch for Mitsubishi's Customer focus.

It is just a pity that they did not continue to bring out cars that I felt were better than their opposition.

Sent from my SM-G930F using Tapatalk

[Delewin]

Mitsubishi paid for the engine rebuild.

Sent from my SM-G930F using Tapatalk

[wiredless]

Another review this time for the 110TDI comfortline. 2017 Volkswagen Tiguan 110TDI Comfortline review | CarAdvice



Sent from my iPhone using Tapatalk Pro

[hcvo1]

Drive's extended road test with the Tiguan.

2016 Volkswagen Tiguan extended road test review