Keys locked in MY19 162TSI Allspace

[TSIfanboi]

Hi
Wife managed to lock keys in the car this morning.
Car was parking in the garage unlocked.
She opened the car, put her bag and keys on the passenger seat and then shut the door.
Walked around to the drivers door and noticed the red light flashing and that the car was locked.
She tried to unlock by putting hand in the handle on both doors but it wouldn't unlock.

I drove home to let her into the house for the spare key.

How is it possible to lock the keys in the car?
I am concerned that this may happen to her away from home at night.
Has this happened to anyone else?

Needless to say over the weekend i will be testing it myself to see if i can replicate.
I'll report back findings

[Beedub]

That sounds like a fault, as the keys are within the vicinity of the car it should have unlocked when touching the sensors.

I'd be giving VW a call about that.

[Simonr23]

Agreed 100%

[Dose Pipe Sutututu]

That sounds like a fault, as the keys are within the vicinity of the car it should have unlocked when touching the sensors.

I'd be giving VW a call about that.

Not when the keys are in the middle of the car. If so anyone on the outside can car jack you, it needs to be close to the door handles for you to use the touch unlock feature.

[phonebooth]

I might be missing something here but if the keys are inside the car and the car automatically locked, wouldn't it be design intent to disable the keyless entry on the outside? Otherwise anyone walking up to the car at the traffic lights could unlock the car by touching the door handle?

EDIT: Dose Pipe Sutututu beat me to it...

[Hillbilly]

Not when the keys are in the middle of the car. If so anyone on the outside can car jack you, it needs to be close to the door handles for you to use the touch unlock feature.

In your pocket works ok

Where was the OPs spare key Should have been able to either use that or ping the cover off and open it manually

[Beedub]

Not when the keys are in the middle of the car. If so anyone on the outside can car jack you, it needs to be close to the door handles for you to use the touch unlock feature.

Keys were on the passenger seat

The main issue is why the doors locked in the first place, followed by why they wouldn't open.
It's definitely not normal behaviour, and not something I have experienced.

[Ozsko]

Call the dealer, according to theory it can't happen unless the car can't see the key, if the purse was of metal construction that might happen if it acted like this...

[TSIfanboi]

In your pocket works ok

Where was the OPs spare key Should have been able to either use that or ping the cover off and open it manually

Key in pocket kind of defeats the purpose of key less entry and start.
Spare key was locked inside house.
Keys for house were on the same key ring sitting on passenger seat.

Once i returned home and unlocked house the spare key was used to unlock the car

[Dose Pipe Sutututu]

This scenario will allow you to lock the keys inside the car.

Leave passenger door open, get out of driver side door, close driver door. Press the lock button on the key fob.

Walk over to the passenger side, toss keys into car. Close door.

Passenger door will auto lock and lights will flash saying car is locked.