I have ordered/received my New Tiguan

[nermal]

Unfortunately it's a sellers market for the next couple of years.

A sale is a sale BUT they may ask for a higher price for transport from another state.

OR if you have the time fly to the respective destination and drive home

Right, that may be an option.

It's crickets from the dealer atm... hopefully they get onboard and can organise one of these cars at the lower price. Otherwise, it might be time to cancel the contract and buy interstate (wasn't a large deposit).

[Mattywood85]

This website might help some of you with the ETA of our cars. I am not sure how accurate it is but you know something is better than nothing…Delivery Date Estimates

[1stTiggie]

Thanks for your thoughts BeigeJet, & for providing those insights as to where some of the various componentry is sourced & the lag times once the vehicle hits our shores, very interesting.

According to the site Mattywood85 has provided a link to, VW has the 4^th longest wait time of the 26 brands sold in Australia.

The local dwell time, combined with those from factory to dock, the sea voyage to our shores etc, further ads to my suspicion about the delivery date advice being provided locally.
The late notice advice I received, 4.5 months in to what was to be a 7.5 month delivery time meant that it was given well after I was anticipating my vehicle to have appeared at the end of the production line, before I was advised about the quantum leap of a further 7 month delay – which means it is still currently just a twinkle in the eye… as recently as a few weeks earlier there was only in total about a month’s adjustment from the first delivery advice received.

From the latest advice I have received, the UK website information you cited appears to be far more honest & accurate than what we are being fed here. It seems clear that someone somewhere is/should be acutely aware the dates being given here aren’t going to be met, many months before we are told. Mushrooms anyone?
Hopefully, when my vehicle eventually arrives, it will be up-specced to the current standard… I’ll be underwhelmed if they attempt to de-spec it in any way from what I ordered after making me wait (as it currently stands) some 15 months - multiples of what was indicated when the order was placed.

[1stTiggie]

Mattywood85 Thanks for going to the trouble of providing the link to that site/graph. It’s indicating that the wait times were fairly stable up until Q1 of ’21 when they suddenly doubled & have been on a fairly solid upward trend since. I’m guessing that was the when the impacts of the semi-conductor shortages, lockdowns & supply chain complications began to bite.
I am curious as to where they’re deriving their data, though I can only comment on the specific periods I looked at the VW configurator site & my advice dates to compare to that graph, there appears to be little correlation with my actual advice.


My key specific comparisons are [configurator / graph / advice]:

o early Dec’21 when I placed my order (approx. 165 days /180 days / 235 days)

o end March ’22: approx. - days / 225 days / 265 days


approximately 5 weeks later… no change to advice – still humming along

o early May ’22: approx. - days / 230 days / 265 days


& then, just 3 weeks later

o mid May ’22: approx. 300 days / 240 days / 465 days)

That is a quantum leap of some 200 days additional wait in just 3 weeks… that has not yet been reflected in either the configurator or the graph… it is however my most recently advised reality.

[1stTiggie]

Mattywood85 Thanks for going to the trouble of providing the link to that site/graph. It’s indicating that the wait times were fairly stable up until Q1 of ’21 when they suddenly doubled & have been on a fairly solid upward trend since. I’m guessing that was the when the impacts of the semi-conductor shortages, lockdowns & supply chain complications began to bite.
I am curious as to where they’re deriving their data, though I can only comment on the specific periods I looked at the VW configurator site & my advice dates to compare to that graph, there appears to be little correlation with my actual advice.


My key specific comparisons are [configurator / graph / advice]:

o early Dec’21 when I placed my order (approx. 165 days /180 days / 235 days)

o end March ’22: approx. - days / 225 days / 265 days


approximately 5 weeks later… no change to advice – still humming along

o early May ’22: approx. - days / 230 days / 265 days


& then, just 3 weeks later

o mid May ’22: approx. 300 days / 240 days / 465 days)

That is a quantum leap of some 200 days additional wait in just 3 weeks… that has not yet been reflected in either the configurator or the graph… it is however my most recently advised reality.

[Flipper Dog]

I am going to chime in here to further add some factors effecting delivery of vehicles. Specifically Mexican sourced vehicles, but this also affects European manufactured ones.
Forget the chip shortage issue, the main factor is now shipping of both parts for factory and delivery of finished vehicles.

Parts provided from sub contractors have experienced delays because of factors like covid and the conflict in eastern Europe. This has blown out the concept of having parts ready as required not stored in bulk. Less resources are tied up that way.

Transportation is also hit the same problems above. Covid is still delaying shipping and now the European Union is restricting Russian crews/vessels which makes up a large percentage of sea transport.

I am trying to order a new Audi Q5. Produced in the Mexican plant and its biggest market is the US. Getting a production date is trying but possible within 4-6 months however where shipments out to Asia and then followed on to Australia has been restricted from monthly to 6-8 weeks now, with no normally forecasted.
That shipping space is now also taken up by all the other vehicle brands trying to move their product, of which has increased the price of transportation.
Large manufactures can absorb some of these costs but that comes down to volume. This is where the likes of the Volkswagen Group take a hit for markets like Australia.
Example - a boat load of Tiguan Allspaces and Q5 leave Mexico, they arrive in Korea and Japan where Hyundai/Kia and Toyota have booked out most space for the next leg down to Australia via Singapore. This means either vehicles are off loaded at post in north Asia to await another ship or VW reduces the quantity they sent out from factory. By reducing the stock out of factory also delays shipment as a ship needs a full cargo before sailing.
I am seeing examples in the US market of Audi Q5 taking 2 to 3 months from build before arriving into dealerships, that is like transporting from Sydney to Perth. If the US are experiencing these delays no wonder we in Australia are getting mucked around.

[1stTiggie]

Thank you Flipper Dog for that detailed & illuminating insight. I accept that the world has changed & that it will take a long time to recover, if ever.


My issue however is in being treated like a previously mentioned vegetable. Whilst other jurisdictions within the same marque can apparently be more open & realistic with quoted lead times (UK now quoting circa 15 months apparently), we are consistently being fed a load of nonsense here. (I just checked the VW Australia configurator site again… it indicates if I ordered my vehicle today it is estimating a delivery of March ’23 (9 months – interestingly, for the first time it is quoting only the month… not a specific date as it has previously).
Please don’t remain silent to us, your actual customer, while issuing wildly understated wait times to prospective customers to draw them in. There would be far more respect, understanding (& even sympathy) if the actual situation was being accurately conveyed in a timely manner.

[Flipper Dog]

Spot on there @1stTiggie.
The likes of VW Australia need to be more honest with their customers with realistic timelines. Yes things happen than can extend out forecasts, but communication is the key to customer service.
The dealers have no idea, they are told to take orders and they will be told when it arrives.

At a minimum VW Australia needs to have available to their customers informed of the following:
Once an order is placed where in the queue is that order.
When the order is accepted for a build slot.
Build date which would give you the VIN.
Shipping date from factory.
Cargo details for transportation.
Arrival into Australian port.

The current method is not working with treating customers as fools.

[nermal]

Spot on there @1stTiggie.
The likes of VW Australia need to be more honest with their customers with realistic timelines. Yes things happen than can extend out forecasts, but communication is the key to customer service.
The dealers have no idea, they are told to take orders and they will be told when it arrives.

At a minimum VW Australia needs to have available to their customers informed of the following:
Once an order is placed where in the queue is that order.
When the order is accepted for a build slot.
Build date which would give you the VIN.
Shipping date from factory.
Cargo details for transportation.
Arrival into Australian port.

The current method is not working with treating customers as fools.

Right.. do we have any recourse other than just cancelling our orders and walking away?

There's probably some deceptive business practices going on... unfortunately, that's typical of the entire car industry (new or used sales).

[Mattywood85]

Hi All,

Went I contact my dealer for an update, I am told the stock controller has put me on the list as a “later this year delivery” because of the h/k stereo. I was told about 9 months from when the order was placed in March and that hasn’t changed over the last few chats with the dealer. No point in me going to another manufacture because they are in the same situation. Frustrating but I don’t want to go to the back of someone’s list if I pull out…