I have ordered/received my New Tiguan

[Gladbach]

Really getting frustrated now...

So I ordered the car in July last year, and it got put into the system in September when you could start ordering the 162TSIs.

Got a NADCON printout from the dealership saying it would be built this week. Received an email this morning saying my car had been built. I then rang the dealership to ask for a VIN and spoke to a rude and arrogant sales manager who said the car is not due for production until April with a May/June delivery and thats what he was seeing on his system. I told him VW sent me an email saying the car had been built - he said he had no idea about that.

This is getting really frustrating...

Did you pay full retail for the car? If so, I'd be tempted to cancel the contract and go and order somewhere else and save a bunch of cash.

[hcvo1]

Did you pay full retail for the car? If so, I'd be tempted to cancel the contract and go and order somewhere else and save a bunch of cash.

Unfortunately corp disc


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[Mac135]

AAMI now has the 162tsi listed as a separate model for selection.

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Thanks. If your insurance co has yet to update thier database to include the 162TSI (as is my case) then the solution is to insure it as a 140 Highline with the appropriate additional annotations on the policy.

Anyway, it is done and we are good to go on Friday.

[Gladbach]

That's not so bad then (at least you didn't pay full price). Try and talk to one of the other people there, and if they still give you the run around, call VW Australia, after all, the email you received came from VW, not the dealership.

[AEROBERGERKLOPS]

I ordered a fully loaded 162tsi in white, back in September. Received my "I'm Built" email just over a week ago. Spoke with salesman at the dealership a couple of days afterwards and he said that his system says that the car was still "in production". Not sure what to believe... however the salesman did say that the production of the vehicle would only take about a week and that he would provide me with a VIN soon.

By the way, has anyone else that is still waiting on their order received a card and a toy model of a Tiguan in the mail from VWA as well?

[hcvo1]

That's not so bad then (at least you didn't pay full price). Try and talk to one of the other people there, and if they still give you the run around, call VW Australia, after all, the email you received came from VW, not the dealership.

Everything goes through the sales manager at this dealership. Reading this forum, looks like another member is having the same problem - they also tried VW Australia and no response from them as well. It's just poor customer service.

I have emailed my salesperson and when she back from leave hopefully she will respond and provide clarification. I have told her that I prefer not deal with the sales manager anymore...

Let's see how it goes...


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[Gladbach]

I ordered a fully loaded 162tsi in white, back in September. Received my "I'm Built" email just over a week ago. Spoke with salesman at the dealership a couple of days afterwards and he said that his system says that the car was still "in production". Not sure what to believe... however the salesman did say that the production of the vehicle would only take about a week and that he would provide me with a VIN soon.

By the way, has anyone else that is still waiting on their order received a card and a toy model of a Tiguan in the mail from VWA as well?

I haven't received a card/model Tiggy. Also haven't received any emails from VW. My dealer told me yesterday that my car was in production, but due to exit production today. She was able to give me a VIN. Expected ETA for arrival in Sydney is 20th March, with delivery to me about 10 days later. I also ordered in September.

[Gladbach]

Everything goes through the sales manager at this dealership. Reading this forum, looks like another member is having the same problem - they also tried VW Australia and no response from them as well. It's just poor customer service.

I have emailed my salesperson and when she back from leave hopefully she will respond and provide clarification. I have told her that I prefer not deal with the sales manager anymore...

Let's see how it goes...


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I'd make a formal complaint to VW about the dealer. You're obviously not the only person having a problem, and while the dealer is not owned/managed by VW, I'm sure VW Australia would want to know if there is a dealer who are turning off customers.

[hcvo1]

I ordered a fully loaded 162tsi in white, back in September. Received my "I'm Built" email just over a week ago. Spoke with salesman at the dealership a couple of days afterwards and he said that his system says that the car was still "in production". Not sure what to believe... however the salesman did say that the production of the vehicle would only take about a week and that he would provide me with a VIN soon.

By the way, has anyone else that is still waiting on their order received a card and a toy model of a Tiguan in the mail from VWA as well?

I got the same email as you did today and got sent the card/model car a month ago. I think it is VW's way of saying it's going to take a while so here is something to keep you going...


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[hcvo1]

I'd make a formal complaint to VW about the dealer. You're obviously not the only person having a problem, and while the dealer is not owned/managed by VW, I'm sure VW Australia would want to know if there is a dealer who are turning off customers.

Problem is how is this going to affect the delivery of my car... they will probably have it as a low priority item, take their time in delivering the car...

You can't win can you. When I rang VW Australia last time when the timeline was pushed out to May, the sales manager put in a sly remark when taking to me by saying 'well you should know you rang VW Australia...'


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