I have ordered/received my New Tiguan

[Chewie]

I just noticed this on the VW webpage.



If you go to VW webpage and click on Models.
There is a blue R-Line Tiguan even though you cannot select that colour in the options.

[stark27]

Looks ok actually, but I wanted white for my next car

[Hole46]

My dealer called today to say my R-line's ship is due to dock in Brisbane on Feb. 13.


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[stark27]

Hey Hole46. Which dealer?

I dare say mine is on the same vessel which I have been tracking. That should track TIGER ETA Brisbane 13/2

https://www.vesselfinder.com/?imo=9505039

[Gladbach]

Followed up with my dealer today and got my VIN which is great, although it sounds like mine sounds like mine was pushed back a bit - was expected to arrive late Feb, but now looks like it's due to arrive in the country on 20th March, so I'm looking at late March, early April now for delivery.

Waiting sux!

[hcvo1]

Followed up with my dealer today and got my VIN which is great, although it sounds like mine sounds like mine was pushed back a bit - was expected to arrive late Feb, but now looks like it's due to arrive in the country on 20th March, so I'm looking at late March, early April now for delivery.

Waiting sux!

Tried to follow up with my dealer today with the status of the car.

The my salesperson was on holidays so the sales manager came out - he was rude and arrogant tired asking him for a VIN and he said I don't know anymore than you. Wouldn't bother looking up NADCON even though I have him a commission number and basically pushed me out the door. The last update I got from the dealership was before Christmas when they sent me an email with a screen shot of NADCON saying the car will be in arriving in Melbourne on the 23rd March.

Really poor customer service on their behalf and when I do get that survey I will have no problems letting VW know how I feel.


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[Hole46]

Hey Hole46. Which dealer?

I dare say mine is on the same vessel which I have been tracking. That should track TIGER ETA Brisbane 13/2

https://www.vesselfinder.com/?imo=9505039

It's Garry Cricks, Maroochydore


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[stark27]

Ring Reception and ask to speak with the Principal and make a formal complaint. If they have any ounce of care or credibility they'll do something about it.

[stark27]

It's Garry Cricks, Maroochydore


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I ordered through Clive Cadman at Northstar VW Redcliffe. He's been great to deal with.

[Gladbach]

Wow, that's really poor. I'm dealing with Nepean Motorgroup (in NSW) and they are very helpful. I ordered through a broker, so I thought it might be awkward talking to the dealer directly but they have been really helpful, and literally reply to my emails within 5 mins (not exaggerating, every email I have sent, they've responded in that time).