Gearbox in emergency mode Tiguan 2017

[Delewin]

My 2017 162 TSI Highline (70Km travelled) has just started to show this error message, and I was stuck in 1,3,5,7 with no reverse. We travelled from Sydney to Cataract Dam. It was a hot day. After sitting at the side of the road for about 10 minutes we were "back to normal" and able to gently drive back home. I ran a scan when we got back from the first trip and cleared ALL fault codes to try to eliminate erroneous error codes. That was on 9/2/25. Everything seemed fine until 1/3/25 when we travelled to Campsie from Chatswood. It happened again. The same error with no reverse and only 1,3,5,7 manually selectable gears.

Also just had it serviced where I replaced the battery with a new AGM battery. 24/2/2025. Is this a factor?


After the Campsie trip, I carried out a scan (VCDS) and it showed

1 fault found.
10668 - Position Sensor for Clutch 2
P1736 00 (00101000) - Electrical Malfunction
Intermittent - Confirmed - Tested since Memory Clear
Freeze frame data
Fault priority: 0
Fault Frequency: 1
Mileage: 70205 Km
Date: 2025.03.01
Time: 13:26:47

Engine speed; 0.00 /min
Vehicle speed: 0 km/h
Coolant temperature: 104 oC
Clutch: Primary Stat : Neutral
selected gear: GANG_1
Driving position: d
Engine Torque: -12 Nm
Control module temperature: 109 oC
Accelerator pedal position: 14.8%
DTC Memory status: 38

I live in Artarmon. This car is well out of its warrantee period. I did the first 6 services at Alto VW Northshore in Artarmon and the last 2 services at Tyre Power in Artarmon.

What are my chances of receiving a good will Mechatronic replacement from VW?

It is bog standard in every respect.

Which VW Service franchise to i use, as I have read very negative feedback regarding virtually every VW outlet?

The problem seems to be temperature "sensitive". That is on a hot day going for a reasonable run, it will trigger the problem. Has anyone "received" the Software Update and was it successful?

Every assistance gratefully accepted.

Thank you,
David

[h100vw]

All you can do is ask, if there wasnt a dsg service at tyre power. I think you'd have a reasonable chance of good will. No harm in asking. I have sent a few Tiguan owners direct to VW in the past year or 2, all got sorted out. They were 2018 upwards cars though

[Delewin]

Thank you, h100vw for your reply.

Tyre Power did an oil change on the Gearbox on 9/4/2024, but did not touch the DSG.

I am happy to ask (nothing ventured, nothing gained), but based on what I have read, I am very wary to go back to Alto Northshore. I could claim some validity from Alto, as they did my first 6 regular services.

Is it a case of if rejected by Alto, go to the next closest VW Service and try my luck?

OR go direct to VW Australia in the first place?

Thank you,
David