Extended warranty options

[FlyTSI]

Warranty | Volkswagen Australia

See the extended warranty section.

I paid 2000$ for this one before delivery

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Yep. That is the one I expected to get. They have assured me that we have now received the genuine factory extended warranty from VW. I will give it a couple of days to process and check with VW head office also. What information did you need to give them to check yours, just vehicle VIN number?

[FastMitch]

Hi guys, We negotiated extended factory warranty for 2 years when purchasing our Tiguan. I have been offered 2 options:

Volkswagen Extended Warranty Insurance for 2 years - underwritten by Allianz
or
Dealer Extended Warranty for 3 years

Originally i assumed dealer warranties were not very good but the allianz one doesnt look much better. The dealer also mentioned getting approval from Allianz can be sometimes be difficult. Dealer does not require regular servicing to be done by them but does not cover sunroof.

I'm wondering is the allianz warranty the true genuine vw factory extension or is there a third option I'm not being informed about.

The VW Extended Warranty is not underwritten by Allianz. It is not an insurance policy but backed by VW Australia.

As per the PDS Page 3
"a 2 year unlimited kilometre extended, factory backed warranty" ... "The Extended Warranty is backed by Volkswagen Australia"


No mention of Allianz or any insurance company in regards to the extended warranty in the PDS

[Aus_fas]

Yep. That is the one I expected to get. They have assured me that we have now received the genuine factory extended warranty from VW. I will give it a couple of days to process and check with VW head office also. What information did you need to give them to check yours, just vehicle VIN number?

Can't remember, but I think it was rego, but they should be able to locate it.

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[FlyTSI]

The VW Extended Warranty is not underwritten by Allianz. It is not an insurance policy but backed by VW Australia.

As per the PDS Page 3
"a 2 year unlimited kilometre extended, factory backed warranty" ... "The Extended Warranty is backed by Volkswagen Australia"


No mention of Allianz or any insurance company in regards to the extended warranty in the PDS

Thanks FastMitch,
You are correct. The only mention of Allianz in that document is for roadside assist but nothing else. The aftermarket Allianz document was given to me by the salesperson and not the person who manages the extended warranties. I'll give them the benefit of the doubt and assume it was a miscommunication. Anyway I will be sure to follow this up with VW Australia to ensure it has been corrected.

[FlyTSI]

Can't remember, but I think it was rego, but they should be able to locate it.

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Thx Aus,
I will give them a call next week