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Thread: Discover pro screen internal crack?

  1. #81
    Join Date
    Feb 2018
    Location
    Brisbane
    Posts
    352
    Thread Starter

    Quote Originally Posted by lsmi4126 View Post
    This has been quite for a while - but I have three lines on my Discover Pro 2, but the car is out of warranty now. Anyone had any luck getting the headunit replaced when out of warranty? Cheers.
    As it's a known fault they should be doing it under good will.

    Have you serviced the vehicle through VW? This can help in situations like this although it's best to speak to your service advisor.

    If no love there, call VW head office and raise your concerns and they may be able to influence the dealerships decision.

    Sent from my SM-N975F using Tapatalk

  2. #82
    Join Date
    Apr 2021
    Location
    Coogee, NSW
    Posts
    4
    Users Country Flag
    Quote Originally Posted by Grugly View Post
    As it's a known fault they should be doing it under good will.

    Have you serviced the vehicle through VW? This can help in situations like this although it's best to speak to your service advisor.

    If no love there, call VW head office and raise your concerns and they may be able to influence the dealerships decision.

    Sent from my SM-N975F using Tapatalk
    Cheers Grugly! Yeah, always serviced by VW - next time it's in, i'll raise it with the Service Advisor and see how I go. They just replaced a temp regulator under warranty so perhaps they'll do the same on this one.

  3. #83
    Join Date
    Apr 2021
    Location
    Coogee, NSW
    Posts
    4
    Users Country Flag

    For those interested / having the same issue - VW agreed to pay for the replacement part and half the installation labour (now over a year out of warranty) . Fully arranged by the Service Manager at Sydney City VW. Going in for the replacement early March.

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