Broken sales contract - what to do?

[Dutch77]

I can't imagine any dealer ever signing that clause!

It will usually be limited to letting you cancel a contract with a deposit refund if delivery isn't met by a certain date, or the price has moved by delivery (I had one of these back in the day when any Mk6 GTI order was 6-9 months).

[Transporter]

I wrote a list of conditions (although the additional conditions section is limited by words) for what they were to supply me.

I even crossed out the dodgy section that allows them to change the price from contract signing to delivery date.

I expect if I added a condition for 'the dealer to pay a penalty' for failing to supply the vehicle by a due date, the dealer would never have signed the Sales Contract.

Let me know from your experience if you have been able to get a dealership to sign an agreement where they pay a penalty if they fail to deliver the vehicle by an agreed date or something similar ?

From my experience, if you negotiate hard, playing hardball and going for the best deal, you just open yourself to all sorts of cons. Especially, if dealing with the interstate dealers.


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[FastMitch]

From my experience, if you negotiate hard, playing hardball and going for the best deal, you just open yourself to all sorts of cons. Especially, if dealing with the interstate dealers.

Not sure I follow

Are you saying by me negotiating a good price I brought this on myself to be screwed over by the dealer ??

[VW Convert]

Not sure I follow

Are you saying by me negotiating a good price I brought this on myself to be screwed over by the dealer ??

Did you not allude to that in your original post? Not saying that the dealer's actions are justified of course but I suspect from what you've written that the dealer has gazumped you.

You really need to sit down face to face with the sales manager or dealer principal to get to the bottom of it and to be honest, if it seems that is what happened and you can't get the deal you agreed to actioned, get your money back and find another dealer. The fact that you couldn't get a VIN number is highly suspicious.

I suspect that as I negotiated a good price, they gave the Tiguan to some other buyer who was willing to buy it at a higher price.

[tigger73]

Best to get the story straight from the sales manager/dealer principal.

By the sounds of it they’ve sold you the vehicle with the spec you’re after without the stock/allocation and needed to swap a vehicle to get you your car. This is not unusual and happens all the time.

It could possibly have been that the stock controller hasn’t done his job or it my be that he just couldn’t get in by the 1 October. But either way it’s poor form not to keep you informed and particularly if they were having trouble getting your car by the contract date.


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[FastMitch]

Did you not allude to that in your original post? Not saying that the dealer's actions are justified of course but I suspect from what you've written that the dealer has gazumped you.

I went to a VW dealer, agreed on the price for a new car and 4+ months later the dealer reneges on the deal and that is my fault ??

Wow, maybe you are in the car industry or a dodgy tradie that believes this behavior is either legal or appropriate by businesses

[FastMitch]

Best to get the story straight from the sales manager/dealer principal.

By the sounds of it they’ve sold you the vehicle with the spec you’re after without the stock/allocation and needed to swap a vehicle to get you your car. This is not unusual and happens all the time.

It could possibly have been that the stock controller hasn’t done his job or it my be that he just couldn’t get in by the 1 October. But either way it’s poor form not to keep you informed and particularly if they were having trouble getting your car by the contract date.

Just waiting on a response from the Sales Manager atm

[VW Convert]

I went to a VW dealer, agreed on the price for a new car and 4+ months later the dealer reneges on the deal and that is my fault ??

Wow, maybe you are in the car industry or a dodgy tradie that believes this behavior is either legal or appropriate by businesses

Not sure where you get the impression I think it's your fault, perhaps re-read what I actually wrote.

Cheers

George

[FastMitch]

Not sure where you get the impression I think it's your fault, perhaps re-read what I actually wrote.

Cheers

George

I think not getting the car after having planned it months in advance has unnecessary got me wound up

All good mate

[VW Convert]

I think not getting the car after having planned it months in advance has unnecessary got me wound up

All good mate

Not a problem, I understand how upsetting it is to be stuffed around.

I went through something similar when I bought my first VW in 2006, it was allegedly on a boat in transit when I placed the order. They knew I had a deadline as the lease on my car had under 3 months to run but when I turned up a week or 2 before the anticipated delivery date to check on progress, the story changed and it was still on the production line. I'm convinced they sold it to someone else and what pissed me off most was that I had compromised on a couple of options to get the one that was in transit whereas if they had been honest, I could have had those options because the car hadn't been built.

Anyway, I ended up getting a loan car for a couple of months so it all ended OK but yes, it left a sour taste in my mouth.

Cheers

George