Quote Originally Posted by marcuskmt View Post
It was a compressor problem and is covered under warranty.

Whilst I am happy that they are covering it under warranty, I don't feel like they have gone out of their way to help us.

We've had to wait two weeks before someone even looked at the car and when we showed concern about getting parts around X'mas, they suggested that this window had closed already if parts were coming from overseas.

Now, we play the waiting game of them sourcing the compressor from within Australia which wont arrive until next year.

So I'm a little annoyed that if they looked at it two weeks ago, they could of ordered the parts and we'd have it fixed by now.
So what if they ordered an expensive compressor and it wasnt that.

Unfortunately everyone is busy at this time of the year and you have to wait your turn Sad but true

Even if they ordered the parts 2 MONTHS ago you would be lucky to get it fixed this year.. They dont just fly your part halfway around the world to please you They make up an order and it comes as pallet loads.

If there is one in AUS it may have got here in time but no way in a few days

A lot of makers have a Oceania parts centre in Singapore or somewhere and all irregular stuff is stored there.

VW do have stuff that comes from Sydney but who knows what they have there