usb port under arm rest stopped

[Sloanie]

I hit a bump the other day and I lost connection to my usb drive that was plugged in the usb port under the arm rest. A few seconds later it reconnected but then I lost connection again awhile later and it never reconnected. I've had it lost connection a few times in the past but it always sorted itself out afterwards but not now. I tried various usb thumb drives and still nothing.

What steps can I do to get it back? Is there a way to reboot the whole media unit?

My car is a 2016 rline bitdi 4motion.

[Hillbilly]

If the cable was at all taut going into the socket it could have pulled at it and damaged it. Had that happen with a portable HDD and it broke it inside as they are fairly fragile in behind.

[Lucas_R]

Try pressing the on/off button down for about 10 seconds. This should reboot the system.

[DV52]

@Slonie: Hi.
If this car is a Passat B8 - it will have a MQB platform build.

I don't have a specific wiring diagram for this car - but on other MQB platform cars, the USB hub under the center console is controlled by what the wiring diagram calls "R293". This module is fused!

Again, I can't tell you the fuse position on a Passat - but on a Golf mk7 it's a 7.5 Amp fuse.

Assuming that this car actually has a "R293" module installed - maybe look at the fuse location diagram and locate the correct fuse - make sure that the fuse is correctly seated.

Don

[curly747]

Have you tried cleaning out the port. Maybe there is some dust or some grit which stops the cable going all the way in properly. A small toothpick and a vacuum cleaner can help clear out any dirt.

[Sloanie]

A reset of the media player fixed it thank goodness. Strange thing my wife's Tiguan did the same thing and a quick reset fixed that aswell.