OEM amps work best with OEM head units.
I presume the installer used a Line Out Converter to change the speaker level outputs from the head unit to line level balanced outputs that the amp expects?
The amplifier is connected to the infotainment bus and expects CAN commands from the head unit. Those no longer exist.
Best solution is use an OEM head unit that supports the amplifier via it's coding configuration, or replace the amp with something which is compatible with the head unit.
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