Windscreen for my Polo, O"brian F**KED up! NOT HAPPY!

[leasaunce]

Hi all,

I claimed thru for a new windscreen from NRMA (got several chips on it), they gave me O'brian. Last week I went there and halfway thru the installation, they told me Sorry mate, we put too much glue around the edges and we tried touching it up (using a touch up paint) and MAKE IT WORSE!!

So straight after that, they told me. We'll have to get you back in next time so we can fixed it up (with a pro detailer they have).

What frustrated me was:
1) If they put too much glue around the windscreen, why the hell didn't they tell me that they've made a mistake instead of trying to cover it up using a touch up paint (which made it rough n dodgy)

2) I requested they would put in a genuine VW windscreen. but instead I got something else (can't see the Volkswagen logo on the bottom right corner)

3) why the hell did the new apprentice guy was working on my car? its a new car yet they gave me a newbie worker

what do you think I should do tomorrow? (they've booked me in tomorrow so they can repair and put ANOTHER new windscreen)