Anyone had problems after a remap?

[h100vw]

No idea how far away the dealership is but if no one is getting back to you. Then get down there in person. They won't shut down the place to avoid you. Tell them when you'll be in and that you would like to have some answers.

Gavin

[Naresh]

Well the car is back in my garage now and I had to pay out for the repair myself. Birmingham VW here in the UK refused to cover the repair under warranty and also refused to blame the remap either so I was left asking myself who was actually to blame!

Needless to say I would advise anyone here in the UK to keep away from any remap service offered at ECU Remapping Audi VW BMW Seat Skoda Remap Chip Tuning in Crewe, UK and never do business with Jason Copeland (MD of more-bhp). His refusal to accept any blame for the engine damage and constant deflection of blame onto myself for asking him to remap my car has been disgusting.

I was told he would provide me with a decent solution to prolong the lifetime of the components on my car but the big end failed after only 70 miles of driving. I would say that is clear cut evidence that the remap caused this major failure! Jason Copeland remapped my car to 191bhp when I clearly asked him to give me a reliable option. A previous customer and friend of mine was advised to go for the 170bhp option to prolong his car life but I feel that the 140 CR engine simply couldn't take as much as 191bhp without failing. This condradicted what I was told.

I would advise people to stick to companies like Revo if they care about their car and stay away from cowboys like more-bhp who have caused me nothing but stress - both physical and emotional!

[walbjj]

So what made u choose an unknown tuner then?

[gavs]

This sounds all too familiar I've gone through a similar thing in regards to a mechatronics unit failure which is documented all over the world as being a very suspect component. I've recently been informed that my court application has been accepted but a date is "indefinitely suspended" or some crap because if the sheer amount of cases. Good to see the mother f**kers have the same bulltish attitude all over the world.

I'd be investigating your legal rights because in case you didn't know, if you take Vw to court over there it is they who have to prove their claim for warranty refusal. Here, it's the opposite. We have to prove that there is grounds for them to warrant the repair.

[Lucas_R]

Im still a little baffled by this whole scenario. To the OP, i feel for you in regards to what you have been through, but im still not convinced this was caused by the tune. I believe there was a problem with the motor already, and the remap finished it off.

Regardless, thats all in the past now and nothing can be done to take it back. Lets hope this new engine lives a much longer life. I'll take a stab and assume you are no longer interested in trying to tune it?

[Transporter]

Im still a little baffled by this whole scenario. To the OP, i feel for you in regards to what you have been through, but im still not convinced this was caused by the tune. I believe there was a problem with the motor already, and the remap finished it off.

Regardless, thats all in the past now and nothing can be done to take it back. Lets hope this new engine lives a much longer life. I'll take a stab and assume you are no longer interested in trying to tune it?

Who would be so brave to try that? When it's unknown how well they've patched up his engine, I deliberately say patched up because from what was posted in this thread, it doesn't look like that the dealer was very transparent.

Giving the history of that engine, I wouldn’t be interested to put any tune on it, only a very desperate tuner would touch it without a signed document that all the responsibility is with the owner of the car. 

[MoreBHP]

Hi,

Just so everyone is clear about the situation, (because there is some pretty slanderous stuff in this thread), here is our version of events following the remap which we carried out on the Tiguan...

Initially we were shocked to find out that number 4 big end bearing had failed on Naresh's car, so we started our own investigations. The exact remapping file used was sent to two independent remapping companies (who actually make their own software), who said that the remap was acceptable and could not have caused damage.

We then employed a highly regarded Independent Auto Engineer (who has done this sort of thing most of his life) to go and inspect the engine at VW, ascertain why the engine failed and produce a report stating his findings.

His conclusions state that number 4 big end bearing suffered from a momentary lack of lubrication, and the bearing shell spun inside the con rod. Because number 4 bearing is the furthest away from the oil pump, it is likely that the engine had been starved of oil OR driven before the oil pressure had reached an adequate level. All of the 3 other end bearings were inspected and were perfect.

We have been remapping cars for almost 8 years now and we have never known an engine failure directly related to a remap.

Obviously, we feel bad for Naresh having to pay for a new engine, but we cannot be held responsible given the circumstances.

Finally, we are certainly not "cowboys"... we have applied the same parameters to many 2.0 TDI CR's before the Tiguan and have done since without issue.

Kind regards,
Mike.
More-BHP Ltd.

[tigger73]

...so who is at fault then?

Is the user who drove the car before it was properly lubricated, a failure in the lubrication system or bad oil?

Did anyone check the oil that was put in at last service was correct for the engine.

Good to hear that the tuner has done the right thing in getting it all independently assessed and agree that the tune can't be held responsible for that type of failure.

Be interesting to get the VW report....

[Transporter]

Disclaimer;

The bellow is only my speculations, so don't take it as the VW service centers are like that. I believe that they have their young mechanics properly supervised.

Could the service centre forgot to put the oil in the engine when servicing the car, then realized that after starting and running the engine for who knows how long, then put the oil in ....checked everything and when all seemed ok, happily return the car to customer without saying a word?

It could be as simple as that, and it can happen when someone employs the young untrained people working on the cars.
It certainly happens to DIY car owners, from time to time I receive the phone calls for help after they've done some silly things when trying to save money doing their own home servicing.

[colesy]

Disclaimer;

The bellow is only my speculations, so don't take it as the VW service centers are like that. I believe that they have their young mechanics properly supervised.

Could the service centre forgot to put the oil in the engine when servicing the car, then realized that after starting and running the engine for who knows how long, then put the oil in ....checked everything and when all seemed ok, happily return the car to customer without saying a word?

It could be as simple as that, and it can happen when someone employs the young untrained people working on the cars.
It certainly happens to DIY car owners, from time to time I receive the phone calls for help after they've done some silly things when trying to save money doing their own home servicing.

Wow what an interesting read.

As an experienced diesel mechanic who worked for a main dealer, I read with interest each page of this thread, and the lack of co-operation by the main dealer doesn't suprise me. Things have changed a lot since I went through my apprenticeship, then there were more qualified mechanics than apprentices, now a limited number of mechanics in a main dealership, but numerous labourers and apprentices. Mistakes can easily be made, because even in my time, it was the "lads" who completed the remedial work.

What has been stated before, the photos show it was more likely a starvation of oil that would cause this, rather than a tune. I could understand even how a massive increase in bhp could cause a failure to an older worn engine, but very unlikely to something with only 20,000 on the clock.

VW never proved the map caused the problem via any written report, and also by what I read never really gave a reason for such a failure in a virtually new engine, as diesels are good for 100,000+ before damage like this could be experienced. It seems they have just said they will not cover because a map exists, but surely thay have to prove the map caused the problem before voiding the warrantee?

I understand the OP was in a situation, and hindsight is great, but the fact has to be taken into account, that it was that dealership that serviced the vehicle not long before the failure. It is a shame it could not have been taken to another mechanic for review, because maybe an independent opinion would have then been gained.