Anyone had problems after a remap?

[Rebuild]

I'd be wanting a written report, detailing their reason for the engine failure,(NOT a report stating the tuner is at fault), VW stating their position with regards warranty coverage, then take it from there.

[Naresh]

A written report would be useful if the dealer had the balls to return my phone calls and messages. They've been avoiding me like the plague. Absolutely disgusting behaviour for a main VW dealer!

[Transporter]

Yes, just keep the recpord of all of that, also send them email, I would also send a registered letter.

[tigger73]

I suspect there's some ass covering going on. If this is the same dealer that has done your services then if there were problems here (like no oil change or wrong oil) then this would explain the reason the bearing failed. It would then come back to the dealer to fund the new engine.

Seriously get an independent assessment and a written report.

I wouldn't be authorising any work until this was done and the primary cause of failure found.

[Naresh]

I wouldn't be authorising any work until this was done and the primary cause of failure found.

Yes exactly, but despite all my efforts the dealer refuses to answer my calls or return any of my messages. As a result I have now escalated this further. Any party at fault will be named and shamed for the sake of our fellow public.

[tigger73]

Yes exactly, but despite all my efforts the dealer refuses to answer my calls or return any of my messages. As a result I have now escalated this further. Any party at fault will be named and shamed for the sake of our fellow public.

They have probably received legal advice not to talk to you anymore.

[Naresh]

They have probably received legal advice not to talk to you anymore.

Why would that be? So they can sue me for naming them?

[tigger73]

Why would that be? So they can sue me for naming them?

Nah probably if you've told them that you're getting legal advice then they've probably decided not to talk to you other than through lawyers. I'm not saying this is definitely what is happening, however it's a possibility.

Also it may be that it's been put in the "too hard basket" and you may need to go and talk to the service manager/dealership principal/warranty manager at VW to get things moving.

[parso_rex]

So is it still only one bearing that has failed and nothing else at all ? total BS on the dealers part if that's the case

[Naresh]

So is it still only one bearing that has failed and nothing else at all ? total BS on the dealers part if that's the case

That's all I could see damagaged from my photographs and the diagnosis for a new short engine was given after only one of the pistons was taken out. The remaining 3 are still on the car as is the cylinder block.

Have been promised call backs from the dealer since last Wednesday (7 days ago) but since then nothing! So I'm no clearer on whay has failed and why, apart from telling me, "you car has been chipped", "you have no warranty", "it will cost £5,500 to repair" (estimated!)