Anyone had problems after a remap?

[Transporter]

Yes, just keep the recpord of all of that, also send them email, I would also send a registered letter.

[tigger73]

I suspect there's some ass covering going on. If this is the same dealer that has done your services then if there were problems here (like no oil change or wrong oil) then this would explain the reason the bearing failed. It would then come back to the dealer to fund the new engine.

Seriously get an independent assessment and a written report.

I wouldn't be authorising any work until this was done and the primary cause of failure found.

[Naresh]

I wouldn't be authorising any work until this was done and the primary cause of failure found.

Yes exactly, but despite all my efforts the dealer refuses to answer my calls or return any of my messages. As a result I have now escalated this further. Any party at fault will be named and shamed for the sake of our fellow public.

[tigger73]

Yes exactly, but despite all my efforts the dealer refuses to answer my calls or return any of my messages. As a result I have now escalated this further. Any party at fault will be named and shamed for the sake of our fellow public.

They have probably received legal advice not to talk to you anymore.

[Naresh]

They have probably received legal advice not to talk to you anymore.

Why would that be? So they can sue me for naming them?

[tigger73]

Why would that be? So they can sue me for naming them?

Nah probably if you've told them that you're getting legal advice then they've probably decided not to talk to you other than through lawyers. I'm not saying this is definitely what is happening, however it's a possibility.

Also it may be that it's been put in the "too hard basket" and you may need to go and talk to the service manager/dealership principal/warranty manager at VW to get things moving.

[gavs]

This sounds all too familiar I've gone through a similar thing in regards to a mechatronics unit failure which is documented all over the world as being a very suspect component. I've recently been informed that my court application has been accepted but a date is "indefinitely suspended" or some crap because if the sheer amount of cases. Good to see the mother f**kers have the same bulltish attitude all over the world.

I'd be investigating your legal rights because in case you didn't know, if you take Vw to court over there it is they who have to prove their claim for warranty refusal. Here, it's the opposite. We have to prove that there is grounds for them to warrant the repair.

[Lucas_R]

Im still a little baffled by this whole scenario. To the OP, i feel for you in regards to what you have been through, but im still not convinced this was caused by the tune. I believe there was a problem with the motor already, and the remap finished it off.

Regardless, thats all in the past now and nothing can be done to take it back. Lets hope this new engine lives a much longer life. I'll take a stab and assume you are no longer interested in trying to tune it?

[Transporter]

Im still a little baffled by this whole scenario. To the OP, i feel for you in regards to what you have been through, but im still not convinced this was caused by the tune. I believe there was a problem with the motor already, and the remap finished it off.

Regardless, thats all in the past now and nothing can be done to take it back. Lets hope this new engine lives a much longer life. I'll take a stab and assume you are no longer interested in trying to tune it?

Who would be so brave to try that? When it's unknown how well they've patched up his engine, I deliberately say patched up because from what was posted in this thread, it doesn't look like that the dealer was very transparent.

Giving the history of that engine, I wouldn’t be interested to put any tune on it, only a very desperate tuner would touch it without a signed document that all the responsibility is with the owner of the car. 

[MoreBHP]

Hi,

Just so everyone is clear about the situation, (because there is some pretty slanderous stuff in this thread), here is our version of events following the remap which we carried out on the Tiguan...

Initially we were shocked to find out that number 4 big end bearing had failed on Naresh's car, so we started our own investigations. The exact remapping file used was sent to two independent remapping companies (who actually make their own software), who said that the remap was acceptable and could not have caused damage.

We then employed a highly regarded Independent Auto Engineer (who has done this sort of thing most of his life) to go and inspect the engine at VW, ascertain why the engine failed and produce a report stating his findings.

His conclusions state that number 4 big end bearing suffered from a momentary lack of lubrication, and the bearing shell spun inside the con rod. Because number 4 bearing is the furthest away from the oil pump, it is likely that the engine had been starved of oil OR driven before the oil pressure had reached an adequate level. All of the 3 other end bearings were inspected and were perfect.

We have been remapping cars for almost 8 years now and we have never known an engine failure directly related to a remap.

Obviously, we feel bad for Naresh having to pay for a new engine, but we cannot be held responsible given the circumstances.

Finally, we are certainly not "cowboys"... we have applied the same parameters to many 2.0 TDI CR's before the Tiguan and have done since without issue.

Kind regards,
Mike.
More-BHP Ltd.