My experience buying my first Golf R Wolfsburg

**coaxgolf** · 30-01-2018, 07:37 PM

Well....
I have to tell all about the final delivery of how my new Golf Wolfsburg R went.
Signed the contract back in November. Dealer was Cricks VW up in Qld.
After some haggling, decided on a new Lapiz Blue Wolfy R. None was 'on hand' but the dealer assured me one was procurable.
Delivery was Dated 20 December 17. Received an email a few days later with one on 'the ship', and supplied the VIN No.
Unfortunately, when it landed, it was quarantined by Dept. of Ag. for 3 weeks. and was interstate.
As it was one of the hottest summers we ever had, I wasn't too happy about it sitting for another 3 weeks, no doubt in the open, and emailed Cricks of my concerns. Time passed, and it was released to Patricks, then sat again for another period, waiting for interstate transport.
It was now a just under a month after the contract delivery date. Got the email saying it was arriving and would be ready in a few days, and given date and time for pickup. Drove to the dealer at the appointed time (100Km), and was advised the car was not there. WTF!.
Was told by the Branch Manager that the R sustained some 'light damage' in transit, couple of scratches on the roof, and knew I would not be satisfied. I asked if I could see it but was out being assessed. Later I also asked another salesman and he advised me that this was in fact the case.
Now, the branch manager said he would do his best to replace it with another new replacement vehicle and refund some of the contracted price for my trouble. I was not that sure it was possible, and to his credit, offered me a 'courtesy car', a new Golf R, and had it registered. So I drove away in this vehicle (very nice), only had 150km on the clock.
A few days later I got a call saying he had located a R Blue Wolfie at another dealer, and had procured it for me, and would be arriving in a couple of days.
Today, just over a week after the first 'failed' delivery, I took possession and delivery of it. Very nice, no faults, well presented and it was actually a slightly later build than the original R Wolfsburg.
We all have preconceptions of car dealers, and I guess some are more equal than others. No doubt Cricks VW still came out ahead, but I felt they had gone the extra mile to make sure I was indeed fully satisfied.
Thanks to James and Anthony for the final outcome.
Tony

**gregozedobe** · 30-01-2018, 10:33 PM

Always good to see credit given where credit is due

Enjoy your Wolfie

**Rooboy** · 31-01-2018, 05:21 AM

Originally Posted by gregozedobe

Always good to see credit given where credit is due

Enjoy your Wolfie

+1 - dealerships are an easy target for kicking (often deserved) so it's good to hear a positive experience.

**bgroper** · 31-01-2018, 12:28 PM

The same Cricks dealership as in this news story ?

Fair Work Commission backs sacking of Cricks Volkswagen manager for sexist comments | afr.com

A real Barry Crocker.

**Rooboy** · 31-01-2018, 02:54 PM

The dealership sacked a manager who made inappropriate comments to a junior staff member back in 2016 and you're trying to make it sound like a bad thing?

**coaxgolf** · 31-01-2018, 03:59 PM

Yes, Well I certainly didn't get that offer, worse luck.
A very nice sheila made me a strong cappuccino though.

**Dutch77** · 31-01-2018, 04:17 PM

You can almost judge a dealership by it's attention to coffee these days.

**bgroper** · 31-01-2018, 05:01 PM

Originally Posted by Rooboy

The dealership sacked a manager who made inappropriate comments to a junior staff member back in 2016 and you're trying to make it sound like a bad thing?

No, never.
Who said it was a "bad thing" ?

IMHO, it was appalling behaviour by the manager who was suitably "let go" by his employer.
Also IMHO, its sad the sales manager got some money from the employer because the dealership failed to follow the correct procedure when showing him the door.

**crainger** · 02-02-2018, 08:29 AM

The VW dealer I bought my GTI from also made sexist comments about one of his colleges. I made it pretty clear that's not how you sell a car. I was half expecting the name in the news story to sound familiar, suspecting he moved south and got work with another dealer.

The best VW dealer I've dealt with is Geoff King in Coffs Harbour. Incredibly patient staff and no embarrassing hard sells. Can't say the same for the Ford dealer across the road. He wasn't letting me leave unless I put a deposit on a Mustang and started down the path of "you are too poor anyway". It's a car, not a time share.

**Dutch77** · 02-02-2018, 08:43 AM

Originally Posted by crainger

The VW dealer I bought my GTI from also made sexist comments about one of his colleges. I made it pretty clear that's not how you sell a car. I was half expecting the name in the news story to sound familiar, suspecting he moved south and got work with another dealer.

The best VW dealer I've dealt with is Geoff King in Coffs Harbour. Incredibly patient staff and no embarrassing hard sells. Can't say the same for the Ford dealer across the road. He wasn't letting me leave unless I put a deposit on a Mustang and started down the path of "you are too poor anyway". It's a car, not a time share.

Interesting cross-shop?