My Mk7 Golf (1.4tsi) has had numerous problems since purchase (Aug 2014). I wont post them all as I want to focus on the DSG issues. The clutches are about to be replaced for the 4th time and the mechtronic unit has been replaced once. I believe there are systemic faults with the gearbox and I have raised my concerns to VW via their Assist call centre. Their stance is that they will just continue repairing the vehicle, regardless of how many times it occurs and how inconvenient it is to have my vehicle off the road.
In my experience the customer support is worse than Telstra. There has been a reluctantance to respond to my emails and when they do, they don't answer my questions.
On average my vehicle has spent 4 weeks in a repair facilty every 12 months. The vehicle has done just over 70000kms and has been regularly serviced by VW.
Any advice from people who have been in a similar situation is appreciated.
Bookmarks