Mk7 Golf R Discussion Thread

[Mr T.]

Yep


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Would you believe I was about to head down there today but then got caught up with work! Did you chat about delivery times


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[Eyes24]

Would you believe I was about to head down there today but then got caught up with work! Did you chat about delivery times


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So delays are to do with the active info display, the factory that make them is closed for a week holidays.


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[Mr T.]

So delays are to do with the active info display, the factory that make them is closed for a week holidays.


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I didn't see that coming... might be a good thing for when they come back they'll all be rested and we will get a good product.


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[SteveMc]

The Mk VIII is looking good ...

Report: Next-gen Volkswagen Golf GTI and R to be more powerful, lighter

[Mattlock]

The Mk VIII is looking good ...

Report: Next-gen Volkswagen Golf GTI and R to be more powerful, lighter

Yeah, that's the sweet spot for my Mk7 to be replaced.

It will come down to either the Mk8R or a Tesla Model 3...


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[G TODD]

Hi, could anyone on our Forum have some information as to the latest 2017 APR DSG software updates, Im told there has, just recently. Anyone! Thanks G.T.

[SteveMc]

For those of you interested in The Great Dynaudio Delete Debacle of 2017, here's an interchange between myself and VW Customer Assist today. FYI, their email is vwassist@volkswagen.com.au The more mail they get, the bigger chance they'll actually realise they've made a mistake..

.................................................. .................................................. .................
Hi Oge ... thanks for your reply to my correspondence. However, does replying with a statement of what I already know constitute a considered and "customer assisting" response ? In order to placate it's many, future, unhappy Golf R customers, the company should attempt to explain a retail situation where customers are willing to pay for a product, but a vendor will not supply it.


Obviously, Volkswagen can decide on and offer any options it likes in it's vehicles. The point of my letter was to discuss the untenable situation of offering an extra on all vehicles in a range, including base models, except for the most expensive, production version. How does a customer paying double the price of a base model comprehend not even being offered the same option available to that vehicle ? And does VW really expect it's customers to believe the Dynaudio option will be still be unavailable on the Golf R once the Wolfsburgh version has sold out ? The fact you've got multiple VW dealers now asking you the same question so early in a model's life should sound warning bells somewhere there in the office. It's being referred to in the VWwatercooled forum as "The Great Dynaudio Delete Debacle of 2017". Those of us with Golf Rs purchased whilst the Wolfsburgh was officially still in production will have vehicles referred to as the "Denied Generation".


regards
Steve Mc
Booker Bay, NSW





On 18 July 2017 at 13:50, Volkswagen <vwassist@volkswagen.com.au> wrote:

Good afternoon Stephen,

Thank you for your continued to patience in this matter.

The Fender premium audio system has only ever been offered as an option for the Golf R in North America.

Our special and limited release edition Golf R Wolfsburg Edition exclusively features the Dynaudio 400w premium audio system.

However our Golf R series model comes with the driver assistance package which is not equipped with the premium audio system.

Please do not hesitate to contact 1800 607 822 if you have any further queries.

Kind regards

Oge Ike
Customer Experience Ambassador

VOLKSWAGEN GROUP AUSTRALIA
24 Muir Road
Chullora NSW 2190

PO Box 5155
Chullora NSW 2190
AUSTRALIA

[WallySimmonds]

Have they got their work experience people writing their reply letters?

That doesn't really seem to address your points at all.

[Mr T.]

Cue the Minions in a collective 'whhaaaaaa'.

That response is now making me go and check my paperwork.


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[LibraR]

For those of you interested in The Great Dynaudio Delete Debacle of 2017, here's an interchange between myself and VW Customer Assist today. FYI, their email is vwassist@volkswagen.com.au The more mail they get, the bigger chance they'll actually realise they've made a mistake..

.................................................. .................................................. .................
Hi Oge ... thanks for your reply to my correspondence. However, does replying with a statement of what I already know doesn't constitute a considered and "customer assisting" response ? In order to placate it's many, future, unhappy Golf R customers, the company should attempt to explain a retail situation where customers are willing to pay for a product, but a vendor will not supply it.


Obviously, Volkswagen can decide on and offer any options it likes in it's vehicles. The point of my letter was to discuss the untenable situation of offering an extra on all vehicles in a range, including base models, except for the most expensive, production version. How does a customer paying double the price of a base model comprehend not even being offered the same option available to that vehicle ? And does VW really expect it's customers to believe the Dynaudio option will be still be unavailable on the Golf R once the Wolfsburgh version has sold out ? The fact you've got multiple VW dealers now asking you the same question so early in a model's life should sound warning bells somewhere there in the office. It's being referred to in the VWwatercooled forum as "The Great Dynaudio Delete Debacle of 2017". Those of us with Golf Rs purchased whilst the Wolfsburgh was officially still in production will have vehicles referred to as the "Denied Generation".


regards
Steve Mc
Booker Bay, NSW





On 18 July 2017 at 13:50, Volkswagen <vwassist@volkswagen.com.au> wrote:

Good afternoon Stephen,

Thank you for your continued to patience in this matter.

The Fender premium audio system has only ever been offered as an option for the Golf R in North America.

Our special and limited release edition Golf R Wolfsburg Edition exclusively features the Dynaudio 400w premium audio system.

However our Golf R series model comes with the driver assistance package which is not equipped with the premium audio system.

Please do not hesitate to contact 1800 607 822 if you have any further queries.

Kind regards

Oge Ike
Customer Experience Ambassador

VOLKSWAGEN GROUP AUSTRALIA
24 Muir Road
Chullora NSW 2190

PO Box 5155
Chullora NSW 2190
AUSTRALIA

Sounds very misleading that response.?the reference to the dynaudio being "exclusively available" in the Wolfsburg models suggests it will not actually be available in the lesser grades of Golf. Which all dealer info suggests will be an option in everything except Golf R.

It does seem like a very strange spec decision for the R. Maybe having it places it too close to the S3. Need to have some reason to pay much more $$ for essentially the same car. Even more so with the 7 speed DSG now in the Golf R...