Group Buy: Aftermarket Bixenon Headlights (WinPower Lamps)

[DeusLucem]

Oops...I must have missed the original post. Thanks guys...will give it go tomorrow (if it's not too wet).

[Arnold]

Wouldn't you wait for LED . . . now becoming standard on Euro marques like new C-Class and about to supersede Bi-xenon as an option.

[DeusLucem]

Ok...so I've tested the lights and unfortunately I will have to open a PayPal dispute as the Left Hand HID is not working. Interestingly though, the LED DRL stays on when the HID turns on.
Left HID bulb - won't turn on.


Everything else works, Indicator, High Beam, DRL.


Right hand side is fine (but does anyone know what the middle bulb is for? It's not even connected).

[Tomatoes]

DeusLucem, see one of my previous posts, I had the exact ​same problem. Check post #169, your connectors might have become disconnected. Try that first.

[DeusLucem]

DeusLucem, see one of my previous posts, I had the exact ​same problem. Check post #169, your connectors might have become disconnected. Try that first.

Hi Tomatoes,

I did see your post and it was the first thing I checked. I even tried switching ballasts...no change. I am currently in communication with Mark from WinPower. Hopefully it's a simple (and quick) swap.

[Flipper]

Well after a false start my lights finally arrived so I plugged them in to try them out and there's a problem with the DRL's. When you turn on the headlight 1 DRL on the RHS stays on at about 1/2 brightness and 1 on the LHS flickers on and off so right now they are unusable. The easiest way to see the problem is when the indicator is on the DRL on that side should go out but from the pics you can see they don't. I'l email Mark now and see what he has to say.

[veew]

So far that means 50% of the headlights sent out have issues with them. I'm sure anyone following our group buy progress wont be keen on getting a set from WPlamps. Despite insisting multiple times we were happy to wait a few more days to ensure the headlights were perfect...what a cock up.

[point]

Lol yep. My left projector has sagged significantly lower than the right so I think I'll open up a PayPal dispute too - I'm also going to look into OEM xenon retrofits, I can't stand halogens.

[veew]

Guys, it seems that the Paypal disputes lodged on the 45th day post payment is automatically escalated to a claim. On lodging a Paypal dispute, you don't have 30 days where it can be escalated to a claim but a dispute can be escalated by the 45th day post payment. Therefore if you try and put up a dispute and it goes straight to a claim then you've done it on the 45th day. Lodge the claim and hopefully Mark will resolve the issue in less than 20 days.

I was offered a Paypal refund but that requires me sending the headlights back. In my claim I requested Mark to compensate me $US200, which I hope will be fulfilled, as I would lose more money paying for shipping to return the headlights. I've called Paypal a few times so far and yesterday they gave me an email address, to send in extra information, so they can take that into consideration before making a final decision with regards to my claim.

When contacting Mark, Cc me into the emails as I'll build up a collection of correspondences. Once I've delete all our personal details from the correspondences I will upload these so that future buyers interested in WPlamps will see what kind of transaction they can expect in future. Let me know if you don't want me putting up your correspondences.

Also guys, Mark has requested some of the forum members to close the Paypal disputes before he will send out replacement ballasts. I would like to reinforce that if you close a dispute, it cannot be reopened. Only close a dispute when your problem has been resolved.




A recent email (below) from Mark states his boss is very unhappy with how we're dealing with our group buy and how many of us opened Paypal disputes. His boss will not consider making/selling headlights to Australia anymore and will only accept payment by Western Union/bank transfer. This means that future buyers will have no consumer protection from this company who has, so far, shown absolute disregard to the quality of the products made and shipped to buyers.

Dear "DeusLucem",

Please exchange the ballast for left light ballast to right light ballast, right light ballast to left light ballast, and see what happen.

PS: Look, you should talk to us first before you open the dispute. So you through we would not help you if you don’t open the dispute? Because of you and other guys who keep open the dispute again and again, Seriously affect the reputation of our company. Our boss is angry. He said will stop to selling to Australia anymore! We are given up the Australia Market. Because the reputation is the most important to us. We have very goods reputations in the world; we don’t to loss it because of the Australia. You are not trusted!

Dear "Veew"/"Couchmotorist",

We are very grateful for you what you have done for the first group buy. Thank you very much, and also apology for not let you all understand our product before ordering. And please do not creating the second group buy. We are not accepted. We only accept western union and by bank, if they trust us, then they can order, if not, then that’s ok, thanks.

But if other guys still have any problem, just let me know, we will still help them, thanks.

Best Regards,
Mark

Win Power International Techonology Co., Ltd.

We have been emailing Mark first with our issues but are forced to open up Paypal disputes 45 days post payment. If he hadn't misled us and delayed shipping (multiple times) the headlights for at least 3 weeks, we would've had more time to resolve the problem before being forced to open up Paypal disputes.

What does he mean by "apology for not understanding our product before ordering"? What is there to understand, the headlights either work or they don't. They're not children who develop based on nature and nurture, they are Plug and Play (as advertised) or they aren't! A common reply to our issues is to try VCDS coding, unfortunately VCDS coding will not remedy problems with manufacturing of the headlight or ballasts.

If Mark and WPlamps had actually taken a few extra days to produce the headlights and ensure they were in perfect order, no one would have received substandard headlights and therefore no Paypal disputes would have been opened. Their tarnished reputation was their own doing.

Where do we go from here?
For those who have issues with your headlights, request for an email address from Paypal (go to Contact in the Paypal page and get a one time code, call the number and explain your issue) so you can send the appropriate evidence (PDF'd email communications between you and Mark, the forum thread links). I have the other PDF files I can email you from before the items were sent. Include links to the forum thread as well so they can go through the evidence and try to get what you want.

For most of you, it may be partial compensation rather than receiving a refund (which involves sending the headlights back at your own, likely to be considerable, cost!). I would suggest you post your issues (including plenty of pictures/video) in detail on this thread so Paypal, as well as other future buyers, can follow it.

I think I have most of your emails but just PM me your email address if I haven't already received it already, I will email you my PDF files.

Good luck and keep us informed of your progress.

[mui_michael]

Guys, it seems that the Paypal disputes lodged on the 45th day post payment is automatically escalated to a claim. On lodging a Paypal dispute, you don't have 30 days where it can be escalated to a claim but a dispute can be escalated by the 45th day post payment. Therefore if you try and put up a dispute and it goes straight to a claim then you've done it on the 45th day. Lodge the claim and hopefully Mark will resolve the issue in less than 20 days.

I was offered a Paypal refund but that requires me sending the headlights back. In my claim I requested Mark to compensate me $US200, which I hope will be fulfilled, as I would lose more money paying for shipping to return the headlights. I've called Paypal a few times so far and yesterday they gave me an email address, to send in extra information, so they can take that into consideration before making a final decision with regards to my claim.

When contacting Mark, Cc me into the emails as I'll build up a collection of correspondences. Once I've delete all our personal details from the correspondences I will upload these so that future buyers interested in WPlamps will see what kind of transaction they can expect in future. Let me know if you don't want me putting up your correspondences.

Also guys, Mark has requested some of the forum members to close the Paypal disputes before he will send out replacement ballasts. I would like to reinforce that if you close a dispute, it cannot be reopened. Only close a dispute when your problem has been resolved.



A recent email (below) from Mark states his boss is very unhappy with how we're dealing with our group buy and how many of us opened Paypal disputes. His boss will not consider making/selling headlights to Australia anymore and will only accept payment by Western Union/bank transfer. This means that future buyers will have no consumer protection from this company who has, so far, shown a disregard to the quality of the products made and shipped to buyers.

Dear "DeusLucem",

Please exchange the ballast for left light ballast to right light ballast, right light ballast to left light ballast, and see what happen.

PS: Look, you should talk to us first before you open the dispute. So you through we would not help you if you don’t open the dispute? Because of you and other guys who keep open the dispute again and again, Seriously affect the reputation of our company. Our boss is angry. He said will stop to selling to Australia anymore! We are given up the Australia Market. Because the reputation is the most important to us. We have very goods reputations in the world; we don’t to loss it because of the Australia. You are not trusted!

Dear "Veew"/"Couchmotorist",

We are very grateful for you what you have done for the first group buy. Thank you very much, and also apology for not let you all understand our product before ordering. And please do not creating the second group buy. We are not accepted. We only accept western union and by bank, if they trust us, then they can order, if not, then that’s ok, thanks.

But if other guys still have any problem, just let me know, we will still help them, thanks.

Best Regards,
Mark

Win Power International Techonology Co., Ltd.

We have been emailing Mark first with our issues but are forced to open up Paypal disputes 45 days post payment. If he hadn't misled us and delayed shipping (multiple times) the headlights for at least 3 weeks, we would've had more time to resolve the problem before being forced to open up Paypal disputes.

What does he mean by "apology for not understanding our product before ordering"? What is there to understand, the headlights either work or they don't. They're not children who develop based on nature and nurture, they are Plug and Play (as advertised) or they aren't! A common reply to our issues is to try VCDS coding, unfortunately VCDS coding will not remedy problems with manufacturing of the headlight or ballasts.

If Mark and WPlamps had actually taken a few extra days to produce the headlights and ensure they were in perfect order, no one would have received substandard headights and therefore no Paypal disputes would have been opened. Their tarnished reputation was their own doing.

Where do we go from here?
For those who have issues with your headlights, request for an email address from Paypal (go to Contact in the Paypal page and get a one time code, call the number and explain your issue) so you can send the appropriate evidence (PDF'd email communications between you and Mark, the forum thread links). I have the other PDF files I can email you from before the items were sent. Include links to the forum thread as well so they can go through the evidence and try to get what you want.

For most of you, it may be partial compensation rather than receiving a refund (which involves sending the headlights back at your own, likely to be considerable, cost!). I would suggest you post your issues (including plenty of pictures/video) in detail on this thread so Paypal, as well as other future buyers, can follow it.

I think I have most of your emails but just PM me your email address if I haven't already received it already, I will email you my PDF files.

Good luck and keep us informed of your progress.

Thanks for the info, I will make a call to PayPal with my issue let's just hope PayPal recognize our group buy and help us getting a compensation in my case and for others......