first day with Mk7 auto - suggestions - stalled 3 times

[Sunday]

Hi all,

I picked up my brand new Mark 7 TSI automatic today and had the day of work to take it for a drive. My first VW, so am hoping to become a lifer.

Throughout the day, it stalled when attempting to re-start after being stopped...once at lights (on hill), once at roundabout and once at pedestrian crossing. Current average is once every 25km.

Before i jump to conclusions and give the dealer a spray, I would like to get some information from fellow VW drivers about this issue.

Are there things about my driving I may need to adjust and what I need to understand about the technology?

Is there some feature that is being activated I am completely oblivious to?

is it something behavioural about my driving that is causing it? (e.g. switching from "off" with foots on brake to accelerate very quickly).

Or is it straight up sounding like a fault?

As a result of my experience, I have no confidence that when I am, for example, turning right that the car won't stall or will be slow to respond to my attempts to accelerate and it is slightly terrifying.

Any suggestions would be greatly appreciated.

Thanks in advance

[xssiiv]

Does the vehicle come standard with start/stop feature? There should be a button on your dash that allows you to override this but you will have to press it each time you restart the car...

[Sunday]

It does come with the blue motion feature, is this the cause of the stalling? Seems strange that it should not function as an automatic with this function turned on?

[AdamD]

This sounds like a fault to me. I'd be speaking to your dealer ASAP, and see if you can demonstrate it with a mechanic present. Are you able to replicate the problem repeatedly under certain conditions?

At any rate - if the car is stalling immediately after restarting with the stop/start feature, that's not 'intended' behaviour - regardless of your driving style or any settings you may have or have not activated. The car and system should operate faultlessly irrespective of the technical expertise of the driver.

[Transporter]

It does come with the blue motion feature, is this the cause of the stalling? Seems strange that it should not function as an automatic with this function turned on?

The car starts automatically when you let go brake pedal and touch the accelerator. Or, at least it should've.

[Brendan_A]

The car starts automatically when you let go brake pedal and touch the accelerator. Or, at least it should've.

The slightest release of the brake pedal engine starts. Nothing to do with touching accelerator.

[Sunday]

Thanks all for your responses, I will contact the dealer tomorrow. Any tips? What am I likely to expect?

I doubt they would be able to reproduce the issue on the spot.

I wasnt sure if there was some button I needed to press but your responses makes sense, I figured it should just drive like any other auto. I couldn't work out if when I take my foot off the brake and its in first and I rev it hard it will changes gears too quickly and slip or something.

In total there were 4 stalls in the bluemotion mode over a distance of about 100km. I drove around with this mode turned off turned off no issues.

I wasn't willing to try and replicate the issue because I honestly felt scared. You know those quick right hand turns across traffic you have to make to find a gap in city traffic, was not willing to risk the thing stalling in one of those situations after 4 stalls earlier in the day. When I made those turns I wasn't feeling confident at all.

Really frustrating because I was looking for a reliable car and finding it hard to justify taking a risk on a car I don't have personal experience and the first day it cuts out 4 times! The 17 year old legendary automatic I replaced has never stalled or not started once

[Mitch89]

I'd be turning off the stop/start feature for at least the first thousand kms, lets the engine run-in without the stress of constantly turning on and off.

[Eaglehawk]

The slightest release of the brake pedal engine starts. Nothing to do with touching accelerator.

That's not the case with with my Mk7 110 TDI, assuming you've got Auto Hold on, the engine only starts after you hit the accelerator. My foot is off the brake and the engine doesn't restart. Not sure what happens when Auto Hold is off.

What you are describing is the behaviour in my Passat Alltrack, if you hold the brake down, the engine stays off. But the moment you take your foot off, it does restart. Is that the behaviour in your Mk6 Golf?

[Brendan_A]

That's not the case with with my Mk7 110 TDI, assuming you've got Auto Hold on, the engine only starts after you hit the accelerator. My foot is off the brake and the engine doesn't restart. Not sure what happens when Auto Hold is off.

What you are describing is the behaviour in my Passat Alltrack, if you hold the brake down, the engine stays off. But the moment you take your foot off, it does restart. Is that the behaviour in your Mk6 Golf?

The mk7 GTI with bluemotion we drove would restart with slightest release of the foot brake. Didn't try it with auto hold on, so can't comment on that.

My mk6 golf doesn't have bluemotion.