I have a 2015 Golf R Wolfsburg wagon that I bought in Feb 2016 brand new (not demo).
It has always been serviced at a third party mechanic.
The service light came on for the first time in October '16 with 9000km on the clock. I figured that was because the car was initially at a VW dealership in NSW (Oct '15) before being sent to the QLD dealership where I bought it.
I had it serviced at the mechanic who touts himself as a VW specialist and charges around $350 each service. The car was serviced incl. oil change.
Inspection & Oil came on again July '17 with 19,000km on the clock - I remember thinking ?isn't it meant to be 15,000 or Oct but I knew I would be away in October so just had it done.
Now at 29,000km (and 9 months) the inspection & oil change indicator is on again! I checked my service book & rang VW, it definitely says 15,000/12mo.

Volkswagen told me that the mechanic must have changed the interval to 10,000 because they 'want to see me more often'

So I rang the mechanic who said 'we do that for cars that are out of warranty' I told him the car is in warranty still and I thought it was a bit cheeky to change the interval without asking the customer.

He then said they do it for all customers to 'look after they've.
He said I could drop by the car and they can change it to 15.

Problem is if they do, the indicator won't come on for another 12mo or 15,000km from now (rather than in 5,000km or July).

Does anyone know if that's right? If it is, I can just reset the indicator myself and set a reminder in my phone... Don't really want to go back to these dodgy guys.