Avoid taking your golf to the dealer for warranty work.

[ozmale]

Calling people liars on a public forum is never a good idea no matter what you think you have, just ask those who have finished up in court over such matters. If the problem is fixed what other action are you going to take as the complaint has effectively been rectified no matter how long it took. I have sat in on a few tribunal hearings BTW.

You are absolutely right, I would not want to sabotage what is to come.

You said (if I remember correctly) you were once in the motor business and got out of it because of annoying customers. I think its pretty clear you are on the dealers side in this case. I will never understand why some businesses think is fine to take advantage of people by deceiving, stone walling them and misleading them.

Lets not forget this all started with an A/C fault in a new warranted car, a dealer denying (in writing) there was no leak, placing a car back on the road knowing full well there was a leak of an environmentally bad substance and charging the customer $157.

I think you are the only one on this forum who thinks that sort of behavior is ok.

If the dealer had applied common sense, listened to the customer and followed the VW procedures (which I now have a copy of) this would have been fixed the day the car was first taken to the dealer.

[gregozedobe]

If the dealer had applied common sense, listened to the customer and followed the VW procedures (which I now have a copy of) this would have been fixed the day the car was first taken to the dealer.

^ This is what should have happened. The fact that it didn't is entirely down to the dealer's employees.

[amunra]

^ This is what should have happened. The fact that it didn't is entirely down to the dealer's employees.

once again... why dont you goto to a different dealer / service centre as youre still entitled to your warranty at any service centre rather than the one you purchased from / feel obligated to be serviced by.

this thread is starting to go off on some angry / frustrated tangent.

This type of **** happens in every industry and point of sale and generally its a personal thing (either no personal integrity or you pissed someone off so they wont help you) so its up to you to find a solution to your problem rather than going around in some circle of frustration.