Tracking JETTA

[Rawcpoppa]

I've seen threads on American forums about tracking the JETTA one has ordered from Mexico to their dealer in the us similar to threads here about tracking their golf from Germany to Australia.

Has anyone tracked their JETTA and the route it takes from Mexico? Does it come straight from Mexico to Australia? Does it go to Europe for quality inspection before being shipped to Australia? (my dealer in the Caribbean says jettas aren't delivered to my country straight from Mexico but first go to Germany for "build inspection" hence my question.)

I found this to be fishy as us based jettas go straight to the us and never reach anywhere near Europe.


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[anthony]

Jettas are shipped from Mexico to Australia.

It is nonsense that they go to Germany for quality control,they are checked at the factory ,and shipped worldwide from Pueblo,Mexico...

[Rawcpoppa]

Thanks. It did beggar belief based on the info I've seen in other threads and tracking. My dealer is the pits. Te sales rep says one thing. The sales manager says another. They both lie about one thing or another. My car arrives in December according to the rep. Manager who places orders says end of January for delivery due to car having to go to Germany for inspection.

The bad thing is there is no VW entity separate from the dealer to contact here to get truthful info.


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[Riker]

I hear you mate....

Placed order end Aug 2011 & was advised from mid Sept 2011 that the car was in production. Leading up to mid Oct 2011 I was being constantly advised the Passat was in production in Germany, was due late december 2011 & therfor I could not make any changes to the order. I also asked how I could track the order from Germany. To this I find out Nov 1, 2011 that the car was actually not yet started production & infact the dealer had not even placed the order. Yep, they have been sitting on the order for months & didn't place it till Oct 31, 2011.....

Lie after lie after lie, & then they say that they can offer me a different Passat with no options that I wanted nor the colour I wanted.......

Order was cancelled, VW Australia notified as was the Dep of Fair Trading.

Anyway, what it comes down to was that it was me asking for Tracking info finally revealed the lie. Be sure to ask for tracking info early on & keep pushing them....

Thanks. It did beggar belief based on the info I've seen in other threads and tracking. My dealer is the pits. Te sales rep says one thing. The sales manager says another. They both lie about one thing or another. My car arrives in December according to the rep. Manager who places orders says end of January for delivery due to car having to go to Germany for inspection.

The bad thing is there is no VW entity separate from the dealer to contact here to get truthful info.


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[frozze]

Wow, so what happened after it was notified to the dep of fair trading?

I'm assuming you went to another dealer after that?

Order was cancelled, VW Australia notified as was the Dep of Fair Trading.

Anyway, what it comes down to was that it was me asking for Tracking info finally revealed the lie. Be sure to ask for tracking info early on & keep pushing them....

[Rawcpoppa]

Sigh. There is only one VW dealer in my country. If there was another I'm sure the standards would be higher. I would love to be able to cancel my order if it would ensure better service in future here but that isn't an option if I want a VW...


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[Riker]

Nothing yet from Fair Trading & I don't expect a reply of any real purpose anytime soon. VW Australia gave me a reference # & advised they would contact the dealer then get back to me within 2 days... They must be sitting on it too as they haven't been back to me either............................. No point in me pondering over 'what next', just wait & see what happens if anything.

Yep, cancelled the order & the dealer (Campbelltown), the deposit was returned to my account just yesterday. I engaged a broker to get another deal for me with a different dealer. The new dealer that is happily closer to me came to the party & gave me a slightly better deal so lets hope the broker can keep everything on course. Just incase I get a sniff of any BS from the new dealer, I also have the broker looking at a Volvo V60-T6.....

I can tell you it has left me with a very frustrated impression of some elements of VW. No wonder the latest news coming from VW Australia over the last week is they intend investing heavily on bettering the Customer Service coming from the dealer network.

Remember all, be sure to keep the pressure on the dealer from the day after you place an order, to tracking it's ride to Australia, right up to delivery.

Wow, so what happened after it was notified to the dep of fair trading?

I'm assuming you went to another dealer after that?

[Rawcpoppa]

To my knowledge there isn't a VW for Trinidad & Tobago so I really don't know who to complain to. VW Germany? Been contemplating writing to VW AG for what it's worth.


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[Riker]

Is your dealership affiliated in any way to VW North America or South America...? If so go through them otherwise if your complaint is legitimate VW Germany may be your best option.

Tracking a car would be interesting for you in T&T. Would the car arrive in the US then get on a smaller ship to T&T for delivery to you...?

To my knowledge there isn't a VW for Trinidad & Tobago so I really don't know who to complain to. VW Germany? Been contemplating writing to VW AG for what it's worth.


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[Rawcpoppa]

I highly doubt the dealer is affiliated with VW NA as the JETTA we get is similar to the ones you get in Australia i.e. euro spec with multi link rear suspension, tsi engines, soft touch dashes, dsg tranny etc.

I hope they aren't with VW S America as I know zero Spanish. Every time I speak with the dealer they imply that they deal with VW Germany.

Logistically I don't see why the car would go to the US before coming to T&T as the two are in separate directions. If it was up to me I'd send cars my way on a ship headed to south Africa or south America and drop them off on the way to their final destination.

You're right in that it would be very interesting to see how it's done in the Caribbean as information for this region is limited.

Maybe I should join a VW south Africa forum as well!


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