By crease lines do you mean panel gaps?
If so, the shop will know exactly how they are supposed to fit, but will have found it too hard.
I seem to remember the headlights in particular being a bit fiddly to get right, but if they couldn't get the bonnet etc lined up right then there might be issues underneath.
Did they replace the radiator support? If that isn't on straight they will never get the bonnet/lights lined up.
Not sure how they can mess up the door gaps though. Sounds like they just got lazy
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